Job Description

Are you looking to kick-start your career with a purpose-driven business that's genuinely making a difference in people's lives?

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Our client is a well-established provider of essential support services to vulnerable communities across Australia, backed by a for-purpose investment group. Their mission is simple: helping people live healthier, more independent lives.

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They're now looking for a Customer Experience Specialist to join their growing Client Engagement team. This is a fantastic entry-level opportunity for someone who wants more than "just a job" — with genuine pathways to progress into other areas of the business as you grow.

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What you'll be doing

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- Engaging with clients, their families and support networks via phone, email and SMS
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- Guiding current clients through onboarding and supporting existing clients through renewals
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- Building rapport with external stakeholders to generate referrals
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- Coordinating with internal teams to help clients access the support and services they need
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- Keeping accurate, detailed records in a CRM system
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- Hitting individual and team targets while contributing to a supportive, high-performing culture
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Are you looking to kick-start your career with a purpose-driven business that's genuinely making a difference in people's lives?

n

Our client is a well-established provider of essential support services to vulnerable communities across Australia, backed by a for-purpose investment group. Their mission is simple: helping people live healthier, more independent lives.

n

They're now looking for a Customer Experience Specialist to join their growing Client Engagement team. This is a fantastic entry-level opportunity for someone who wants more than "just a job" — with genuine pathways to progress into other areas of the business as you grow.

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What you'll be doing

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- Engaging with clients, their families and support networks via phone, email and SMS
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- Guiding new clients through onboarding and supporting existing clients through renewals
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- Building rapport with external stakeholders to generate referrals
n
- Coordinating with internal teams to help clients access the support and services they need
n
- Keeping accurate, detailed records in a CRM system
n
- Hitting individual and team targets while contributing to a supportive, high-performing culture
n

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What you'll bring

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- A confident phone manner and genuine people skills — you build rapport easily
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- Strong written and verbal communication with great attention to detail
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- Drive to hit targets and a positive attitude toward a fast-paced, high-growth environment
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- Solid organisation and time management skills
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- Comfort working independently as part of a close-knit team
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- Previous contact centre, sales or customer service experience is a bonus — but not essential
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- An interest in the community services, health or aged care sectors is highly regarded
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No prior industry experience? No problem. This role is all about attitude, critical thinking and a willingness to learn — full training and support provided.

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Please note: this role requires a Working with Vulnerable People / relevant screening check (details provided at application stage).

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What's in it for you

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- $62,600 + Super, with genuine opportunities to grow your salary as you grow your skills
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- Flexible working — 3 days in the office, 2 days from home
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- Real career progression — move vertically or explore other areas of the business as you develop
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- Complimentary lunch and staff discounts
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- Regular team social events
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- Access to an Employee Assistance Program and genuine investment in your wellbeing
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- Be part of a collaborative, values-driven team doing work that actually matters
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This is your chance to launch a career with real purpose and real progression. If you're switched on, motivated, and ready to learn — we want to hear from you.

📌 Customer Experience Specialist (New South Wales)
🏢 Sharp & Carter
📍 New South Wales