GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces. With our iconic brands Caroma and Methven, and operations spanning Australia, New Zealand and the UK, we’re shaping a better, more sustainable future, one solution at a time.

Service Delivery Engineer

Bring your IT support experience to a broad service delivery role

North Sydney | Hybrid

Work independently while supporting employees and senior leaders

GWA is a leading Australian business behind some of the country’s most recognised water solutions and home improvement brands.

About the role As a Service Delivery Engineer, you’ll provide responsive IT support while helping deliver a seamless technology experience across the business.

You’ll work independently across a range of service delivery responsibilities and support employees at all levels, including senior leaders. You’ll troubleshoot issues, manage expectations and help ensure technology services run smoothly.

The role requires someone who enjoys helping people, communicates clearly, stays calm under pressure and takes a logical approach to problem solving.

What you’ll be doing

Providing IT support and resolving technical issues

Supporting users across multiple business locations

Working independently across a range of service delivery responsibilities

Building strong relationships with stakeholders across the business

Supporting employees and senior leaders with technology needs





Diagnosing and troubleshooting technology problems

Managing support requests and competing priorities

Escalating issues when required

Delivering clear and responsive customer service

Assisting with ongoing service delivery improvements

About you You’ll bring:

At least two years of relevant experience in IT support, Service Desk, desktop support or a similar environment

The ability to work independently and take ownership of issues through to resolution

Strong communication and customer service skills

Confidence working with stakeholders at all levels, including senior leadership

A calm and professional approach under pressure

Strong analytical and problem-solving capabilityAttention to detail and a proactive approach

The ability to manage competing priorities and expectations

Desirable

Relevant IT industry certifications such as Microsoft, CompTIA, ITIL or similar

Exposure to Microsoft technologies and corporate IT environments

You do not need a university degree to apply.

Why join us? This role offers the chance to build on your existing IT experience in a supportive environment. You’ll gain exposure to a broad range of technologies, work with experienced IT professionals and continue developing your technical and stakeholder management skills.

If you have relevant IT support experience and are ready to take ownership of a broader range of service delivery responsibilities, this is an opportunity to take the next step in your career.

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📌 Service Delivery Engineer (Sydney)
🏢 GWA Group
📍 Sydney