Campbelltown, New South Wales 2560, Australia

Full-time Permanent Associate

Description Nisbets Australia is a global company and a leader in the catering equipment industry. We have been in Australia since 2010 but are part of a much bigger teamacross 10 countries. We have over 500,000 customers worldwide and sell catering equipment in over 100 countries. We attribute our ongoing growth in the catering equipment industry to our number one asset- our people!

THE ROLE

As a Senior Customer Support Specialist, you will play a crucial role in enhancing customer satisfaction and loyalty by providing exceptional support and guidance. You will be responsible for resolving complex customer inquiries, ensuring a seamless experience, and contributing to the continuous improvement of our support processes. This position is vital for maintaining our reputation for outstanding customer service in a competitive market.

The key focus areas of the role include:

Deliver outstanding customer service and resolve complex enquiries

Support day-to-day team operations and customer outcomes

Coach and mentor team members

Act as an escalation point for customer issues

Build strong relationships with internal stakeholders





Drive continuous improvement and service excellence

Monitor performance against customer service standards and KPIs

Championing the Core Values

The successful candidate will possess the following skills and experience:

Experience in a senior customer service or customer support role

Strong complaint resolution and problem-solving skills

Proven coaching and mentoring experience

Excellent communication and stakeholder management skills

Ability to work in a fast-paced setting and manage competing priorities

Strong organisational skills and attention to detail

Experience using CRM systems and Microsoft Office

Customer-focused with a collaborative approach to teamwork

WHAT YOU NEED TO KNOW

competitive base salary

no evenings or weekend work

generous staff discount on products for all your cooking equipment needs

access to an Employee Assistance Program

an excellent communication and wellness platform that offers great discounts to well-known retailers and shops

Nisbets Australia and New Zealand engage in Equal Opportunity recruitment practices to ensure it is a fair process for all applicants.

#J-18808-Ljbffr

📌 Senior Customer Support Specialist (Campbelltown)
🏢 Rgit Australia
📍 Campbelltown