Job Description

Are you a highly motivated administration professional who prides yourself on integrity, accuracy and exceptional customer service? Are you looking for career development opportunities, workplace flexibility, and a healthy work-life balance?

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If so, we'd love to hear from you.

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About Us

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Hurstville Private Hospital is committed to providing Real People, Extraordinary Care. We take pride in delivering outstanding patient experiences through our dedicated and compassionate team.

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What Our Patients Say About Us

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"Fantastic staff that go the extra mile every step of the way."

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About the Role

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An exciting prospect exists for an experienced Administration Officer - Patient Accounts & Prosthetics to join our team on a part-time basis.

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Reporting directly to the Administration Services Manager, this role is responsible for patient accounts, billing administration, debtor management and prosthetic reconciliation activities. You will play a key role in supporting financial operations while providing exceptional service to patients, visitors, clinicians and external stakeholders.

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Key Responsibilities

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Manage patient accounts, billing and related administrative duties.

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Achieve daily debtor management targets and key performance indicators (KPIs).

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Provide professional and courteous customer service to patients, visitors and healthcare providers.

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Process, reconcile and maintain accurate prosthetic records and documentation.

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Assist with the procurement, purchasing and inventory management of prosthetic products.

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Ensure accurate stock control and timely ordering of prosthetic items.

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Liaise effectively with theatre teams, Cath Lab staff, suppliers and hospital departments to ensure clinical requirements are met.

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Support compliance with hospital purchasing agreements, supplier contracts and organisational policies.

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Assist with banking, EFTPOS processing and account reconciliations as required.

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About You

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To be successful in this role, you will demonstrate strong attention to detail, excellent organisational skills and the ability to work effectively in a fast-paced healthcare environment. Experience in private hospital patient billing, health fund claiming and/or prosthetics management will be highly regarded.

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Exceptional numeracy and data accuracy skills.

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High level proficiency in Microsoft Office applications, particularly Excel, Word and Outlook.

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Excellent verbal and written communication skills.

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Strong interpersonal and customer service skills.

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Proven organisational and time-management abilities with a proactive approach to problem‐solving.

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Ability to prioritise competing tasks and work independently.

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Experience managing purchasing and inventory processes.

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Commitment to maintaining confidentiality and handling sensitive information appropriately.

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Evidence of immunisation status and required serology documentation.

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Previous experience in private hospital patient billing, health fund claiming and/or prosthetics management (highly desirable).

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Knowledge of medical terminology.

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Experience with health fund billing, health fund contracts and patient billing processes.

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Experience in prosthetic procurement, inventory control and reconciliation.

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WebPAS Patient Management System experience (or the ability to quickly learn new systems).

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Eclipse billing experience.

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Experience with banking procedures, EFTPOS and account reconciliation.

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Experience in debtor management and collections.

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Understanding of private healthcare funding models and hospital administrative processes.

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Why Join Us?

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Supportive and collaborative team environment.

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Ongoing professional development and career progression opportunities.

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A rewarding role within a respected private healthcare organisation.

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Employee benefits and wellbeing initiatives.

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Opportunity to make a meaningful difference in the patient experience.

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Administration Officer - Hurstville Private Hospital - Patient Accounts, Billing & Prosthetics

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Part‐Time Position – 3 Days per Week

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- Manage patient accounts, billing and related administrative duties.
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- Achieve daily debtor management targets and key performance indicators (KPIs).
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- Provide professional and courteous customer service to patients,



visitors and healthcare providers.
n
- Process, reconcile and maintain accurate prosthetic records and documentation.
n
- Assist with the procurement, purchasing and inventory management of prosthetic products.
n
- Ensure accurate stock control and timely ordering of prosthetic items.
n
- Liaise effectively with theatre teams, Cath Lab staff, suppliers and hospital departments to ensure clinical requirements are met.
n
- Support compliance with hospital purchasing agreements, supplier contracts and organisational policies.
n
- Assist with banking, EFTPOS processing and account reconciliations as required.
n
- Exceptional numeracy and data accuracy skills.
n
- High level proficiency in Microsoft Office applications, particularly Excel, Word and Outlook.
n
- Excellent verbal and written communication skills.
n
- Strong interpersonal and customer service skills.
n
- Proven organisational and time-management abilities with a proactive approach to problem‐solving.
n
- Ability to prioritise competing tasks and work independently.
n
- Experience managing purchasing and inventory processes.
n
- Commitment to maintaining confidentiality and handling sensitive information appropriately.
n
- Evidence of immunisation status and required serology documentation.
n
- Previous experience in private hospital patient billing, health fund claiming and/or prosthetics management (highly desirable).
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- Knowledge of medical terminology.
n
- Experience with health fund billing, health fund contracts and patient billing processes.
n
- Experience in prosthetic procurement, inventory control and reconciliation.
n
- WebPAS Patient Management System experience (or the ability to quickly learn new systems).
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- Eclipse billing experience.
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- Experience with banking procedures, EFTPOS and account reconciliation.
n
- Experience in debtor management and collections.
n
- Understanding of private healthcare funding models and hospital administrative processes.
n
- Supportive and collaborative team environment.
n
- Ongoing professional development and career progression opportunities.
n
- A rewarding role within a respected private healthcare organisation.
n
- Employee benefits and wellbeing initiatives.
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- Opportunity to make a meaningful difference in the patient experience.
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