At

Epiq , your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description Position Summary The primary duty of the Senior Transcript Coordinator (hereafter noted as STC) is to ensure transcript is accurately typed, finalised and delivered to clients in accordance with the production schedule and style guides. All TCs will form a team working closely together in conjunction with the Transcription Manager/Operations Manager to allocate transcribers and manage resourcing and transcript production for a variety of jurisdictions for daily and delayed transcripts. The STC will act as a 2IC to the Transcription Manager, providing guidance to members of the inhouse and home-based transcription team and maintaining an overview of work allocation to home-based transcribers and in-office staff. The STC will work closely with the Transcript Coordinators in conjunction with the Transcription Manager to allocate transcribers and manage the various jurisdictions for daily and delayed transcripts. The STC will provide guidance and support to the Transcription team and will provide full cover for the Transcript Manager in their absence. The STC will be required to cross-train for duties related to the management of every transcription jurisdiction within their allocation. STCs will be required to cross-train on various jurisdictions and may be involved in projects pertaining to transcription.

Key Responsibilities/Accountabilities

Provide guidance to members of in-house and home-based transcription team

Provide support to Transcription Manager, acting as 2IC and providing cover in absence

Assist with transcriber allocations and reallocations for same-day and delayed transcription work for various jurisdictions as required (liaising with other TCs and Transcription Manager/Operations Manager)

Oversee merging of cuts for final delivery at end of day

Merge, produce, finalise and deliver transcripts in accordance with client and business quality KPIs





Maintain delivery information for transcript orders

Maintain overview of various email accounts/distribution groups

Ensure data integrity is maintained in workflow systems

Provide transcribers with relevant job information

Deliver transcripts to clients via a variety of methods

Audio check indistinct and inaudible notations in transcripts

Audio check transcripts created from poor audio

Provide transcript billing information to the Operations Manager/Administration Team

Participate in projects on an ad hoc basis

Conduct quality assessments for transcribers as directed by the Transcript Manager and Quality Assurance Lead Analyst

Participate in transcriber training as necessary

Maintain close communication with Monitoring Team

Maintain daily contact with Transcribers via a variety of methods such as email and instant messaging

Ensure communications are clear, concise, and in line with business requirements

Foster and promote a safe and healthy work setting, maintaining safe work practices at all times

Ability to work outside standard business hours if required

Skills / Qualifications

Collaborative team member

Strong communicator

Attention to detail

Customer focused

Strong English skills, both written and verbal

Education

High School Graduate

Experience

Six months to one year basic office administration

OTHER Positions That Typically Report To This Position

None at this stage

Physical Demands

None

Your specific salary will be determined based on several factors:

Location-based market rate for the role

Your abilities in relation to the job specification

Performance during screening and interview

Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Epiq Leadership Compass Fosters Relationships & Collaboration Builds trust and alignment through open communication, shared goals,



and strong partnerships to drive collective success.

Build trust-based partnerships

Nurture long-term relationships

Remove collaboration barriers

Celebrate cross-team success

Engages & Influences Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

Use storytelling to build buy-in

Align communication with organizational goals

Guild alignment through strong engagement

Maximizes Performance Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

Use data to identify improvement opportunities

Make informed decisions

Align team goals with boarder strategy

Empower teams to manage their own goals

Translate vision into clear priorities

Prepare for disruptions with robust change management

Achieves Operational Success Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

Improve workflows for team efficiency

Use clear documentation and expectations

Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr

📌 Senior Transcription Coordinator (Sydney)
🏢 Epiq
📍 Sydney