Lead. Transform. Build Something Better.

Southern Star Group (SSG)

is one of Australia's leading manufacturers of windows and doors, supplying some of the country's most recognised residential builders and construction companies.

We're looking for an experienced

Service Manager

to lead and transform our Victorian Service operation across

Geelong and Clayton , overseeing a team of approximately 50 employees across field service, internal coordination, glazing, and parts operations.

This is not a maintenance role. This is a genuine leadership opportunity for someone who thrives on creating structure, lifting performance, developing people, and building high‑performing teams.

If you're the type of leader who gets satisfaction from fixing problems, improving systems, and leaving an operation stronger than you found it, we'd love to hear from you.

Why This Role? This is a rare opportunity to:

Lead a substantial operational workforce across multiple sites

Shape team structure and capability

Drive service excellence and customer outcomes

Build future leaders and strengthen supervisory capability

Influence operational strategy and business performance

Work directly with a supportive General Manager who values autonomy and accountability

Play a key role in creating what we believe can become the industry's leading service operation

The Chance Reporting to the

General Manager - Victorian Operations , you will be responsible for the end‑to‑end leadership of our Service function, including:

Field service technicians and supervisors

Internal service scheduling and administration

Parts coordination and inventory readiness

You’ll focus on improving operational effectiveness, increasing productivity, strengthening safety performance, developing leaders, and delivering a high‑quality customer experience.

What You'll Be Doing





Leading a team of approximately 50 employees across Victoria

Building a culture of accountability, safety and pride in workmanship

Coaching and developing supervisors and future leaders

Improving service delivery performance and operational efficiency

Driving continuous improvement initiatives across scheduling, workflow, field execution and completion processes

Managing labour, fleet, parts and operational costs

Strengthening training, capability and workforce engagement

Building strong relationships across Sales, Operations and Customer Service teams

What We're Looking For You may come from:

Windows and doors

Residential construction

Building products

Trade services

Installation and maintenance operations

Adjacent field service industries

Most importantly, you'll bring:

Strong leadership experience within trades, construction or field service environments

A proven ability to improve team performance and operational outcomes

Confidence managing attendance, conduct and performance issues fairly and effectively

Excellent communication and relationship‑building skills

A hands‑on, practical approach to problem solving

A strong commitment to safety leadership

The ability to make decisions, drive momentum and achieve results in a fast‑paced environment

What's On Offer

Attractive salary package

Company vehicle

Laptop and mobile tools

Permanent full‑time position

Significant autonomy and ownership

Direct access to senior leadership

A business that is investing in its future and committed to continuous improvement

The opportunity to make a visible and lasting impact on one of Victoria's largest service operations in the building products sector.

Location Based across

Geelong or Clayton , with regular travel between both sites and field locations throughout Victoria. Driver's licence and White Card are required.

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📌 Service Manager-Victoria (Geelong)
🏢 Southern Star Group
📍 Geelong