Lead Insights Consultant - Retail Let’s be unstoppable together!

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We’re a global company dedicated to fostering inclusivity and belonging. We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more creative environment for our employees, clients, and communities. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.

What will you be doing? You will lead the delivery of growth and KPI objectives set for the Coles account through:

Managing and developing a high-performance account team to provide excellence in consultative service to Coles

Building strong relationships with senior stakeholders across the Coles portfolio

Owning and growing the Coles partnership through commercially grounded, insight-led thinking that positions Circana as a strategic partner rather than a service provider

Partnering with the Circana leadership group and cross-functional teams to shape and execute broader retail initiatives

Job Responsibilities Client Engagement & Deliverables

Maintain high levels of engagement with Coles, including being present onsite approximately three days per week

Act as the senior insights voice in key client forums, confidently guiding conversations, shaping narratives, and leading insight presentations

Proactively identify opportunities to elevate discussions with Coles, using insight to challenge existing thinking and influence direction

Ensure all deliverables are commercially relevant, clearly articulated, and grounded in practical application

Account Management

Work closely with Coles to identify business needs and objectives,



influencing and negotiating solutions that balance client priorities with Circana’s commercial agenda

Take ownership of commercial KPIs for the account, driving delivery against revenue and growth targets

Maintain clear, consistent communication with internal stakeholders, ensuring visibility of program progress, risks, and decisions to support aligned and timely outcomes

Coach the team on how to effectively sell ideas, insights, and solutions in client environments

Confidently manage scope, workload and resourcing discussions, including pushing back when required to protect capacity and business priorities

Relationship Management

Build strong and effective relationships with senior level stakeholders, becoming a visible and trusted point of leadership within the Coles environment

Navigate conversations with confidence, knowing when and how to lean in

Actively seek out and initiate conversations onsite to strengthen relationships and uncover new opportunities

Demonstrate strong industry and retailer knowledge, using this to shape discussions and influence outcomes

Drive improved efficiencies and better client outcomes through clarity, prioritisation, and disciplined delivery

Insights & Analysis

Lead the development and delivery of high-quality insights across multiple data sets, ensuring thinking is sharp, commercially focused, and actionable

Ensure excellence in analytical approach, storytelling, and interpretation of insights, incorporating multiple data sources where available

People Management & Leadership

Set clear direction for the team, lifting the quality of thinking, storytelling, and output across all workstreams

Inspire, motivate, and develop a high-performing team, coaching individuals to grow confidence, capability, and commercial thinking





Actively mentor team members to strengthen client presence and storytelling skills

Provide regular, constructive feedback and use the performance review process to accelerate development

Align individual and team development plans with Coles’ evolving needs and expectations

Requirements

Tertiary qualification in Business, Management, Commerce or a related discipline preferred

7+ years’ experience within the FMCG industry, ideally gained in an agency, supplier, or retailer facing environment

Strong people leadership capability, with the ability to influence, motivate, and develop others

Exceptional client service skills, with a proven ability to build and sustain senior stakeholder relationships

Strong commercial acumen, including business development experience and the ability to drive growth

Excellent understanding of analytical concepts related to market, sales, and shopper data

Highly effective communication and presentation skills, both written and verbal

Strong organisational skills and attention to detail, with the ability to plan effectively and execute with discipline

Circana Behaviors As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organisation. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

Stay Curious: Being hungry to learn and grow, always asking the big questions

Seek Clarity: Embracing complexity to create clarity and inspire action

Own the Outcome: Being accountable for decisions and taking ownership of our choices

Center on the Client: Relentlessly adding value for our customers

Be a Challenger: Never complacent, always striving for continuous improvement

Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity

Commit to each other: Contributing to making Circana a great place to work for everyone

Location This position can be located in the following area(s): Melbourne.

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📌 Lead Insights Consultant - Retail (Port Phillip City)
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📍 Port Phillip City