Platform Instruments Pty Ltd – Macquarie Park NSW

Own and manage OSS applications, ensuring high availability and operational stability. Provide L2 technical support and act as the escalation point for complex issues.

Key responsibilities

Own and manage OSS applications, ensuring high availability and operational stability

Provide L2 technical support and act as the escalation point for complex issues

Lead troubleshooting, root cause analysis (RCA), and permanent resolution of incidents

Ensure compliance with SLAs, operational KPIs, and service commitments

Support major incident management and service restoration activities

Plan and execute upgrades, patching, migrations, and decommissioning activities

Perform proactive health checks, capacity reviews, and performance optimization

Develop and maintain operational procedures, knowledge articles,



and technical documentation

Drive automation and process improvement initiatives to reduce operational effort

Mentor L1/L2 engineers and provide technical guidance to support teams

About you

Solid OSS/NMS platform knowledge (Ericsson, Nokia, Huawei, Cisco)

VMware, virtualization, and infrastructure knowledge

SQL and database administration

Scripting and automation experience (Shell/Python preferred)

ITIL Incident, Problem, Change, and Service Management knowledge

Excellent stakeholder management and communication skills

Available for on call support in case of issues and emergency support and planned changes for the applications managing

#J-18808-Ljbffr

📌 OSS Systems Engineer (Sydney)
🏢 Platform Instruments
📍 Sydney