About Us At People First Healthcare, we’re dedicated to placing people at the centre of every decision we make. As an inclusive and values-driven organisation, we deliver high-quality care and services designed to meet the unique needs of our diverse communities. Guided by our core values of Respect, Integrity, and Continuous Improvement, we empower both our consumers and our team members to thrive.

The Role We are seeking a motivated and experienced HR Officer to join our growing team at People First Healthcare. This hands-on role will support the full employee lifecycle, with a strong focus on supporting our frontline workforce, including Direct Care Workers and Support Workers. You will work closely with managers and employees across the organisation to provide practical HR advice, coordinate recruitment and onboarding, support employee relations, and ensure our people practices remain compliant and aligned with organisational values.

This is an exciting opportunity for an HR professional who enjoys working in a fast-paced environment and has a genuine understanding of the unique challenges involved in managing and supporting a large frontline care workforce.

Key Responsibilities

Manage recruitment activities for frontline roles, including Direct Care Workers, Support Workers and other operational positions

Coordinate pre-employment and compliance requirements

Support managers with employee relations matters, performance concerns and workplace issues

Provide timely and practical HR advice to managers and employees in line with relevant legislation, policies and procedures

Maintain accurate employee records and ensure HR documentation is up to date

Coordinate onboarding and induction processes to ensure new employees are well prepared and supported

Monitor and manage employee compliance requirements, including working rights, qualifications,



police checks and other role-specific documentation

Support workforce planning and recruitment strategies to attract and retain quality frontline employees

Assist with performance and probation processes, including coordinating documentation and follow-ups

Support the development and implementation of HR policies, procedures and initiatives

Identify opportunities to improve HR processes, systems and employee experience

Work collaboratively with operational leaders to understand workforce challenges and provide proactive HR solutions

Ensure all HR practices align with relevant employment legislation and organisational requirements

About You

Previous experience in an HR Officer, HR Administrator or similar role

Experience supporting a frontline workforce, ideally within aged care, disability, healthcare, community services or a similar industry

Strong understanding of the recruitment and onboarding requirements for Direct Care Workers and/or Support Workers

Knowledge of employment legislation, employee relations and HR best practices

Experience managing employee lifecycle processes, including onboarding, probation and performance management

Strong communication and interpersonal skills with the ability to build positive relationships across all levels of the organisation

Highly organised with strong attention to detail and the ability to manage multiple priorities

Comfortable working in a rapid-paced, regulated and changing environment

Proactive, solution-focused and committed to continuous improvement

What We Offer

Competitive salary and benefits

Retail and homeware discounts

Career development and growth opportunities

A collaborative, inclusive and values-driven workplace

People First Healthcare is proud to be an equal opportunity employer. We celebrate diversity and encourage applications from all backgrounds.

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📌 HR Officer (Port Phillip City)
🏢 People First Healthcare
📍 Port Phillip City