We are seeking an experienced Operations & Compliance Manager to oversee day-to-day operations across our SIL services while leading quality, compliance, risk and continuous improvement.

This is a hands-on role, working 4 days in office and 1 day hybrid, primarily across Campbelltown and Penrith, with occasional interstate travel to TAS, QLD and VIC.

Key Responsibilities

Operations & Leadership

- Oversee daily SIL operations, rosters, staffing and service delivery.
- Support Managers, Team Leaders and senior support staff.
- Conduct site visits and address operational issues.
- Ensure consistent, high-quality service delivery across locations.

Quality & Compliance

- Manage the organisation’s NDIS quality and compliance framework.
- Ensure compliance with NDIS Practice Standards, Code of Conduct and Commission requirements.
- Maintain NDIS registration, policies, procedures and quality systems.
- Conduct internal audits and prepare for NDIS audits and re-certification.
- Monitor regulatory changes and report compliance outcomes to management.
- Oversee incident, complaint and reportable incident processes.
- Manage restrictive practice reporting and compliance.
- Monitor WHS, risks and safeguarding across all locations.




- Support Managers and Team Leaders with incident and risk management.
- Lead quality improvement initiatives and corrective actions.
- Identify compliance gaps and implement practical solutions.
- Standardise processes and documentation across services.
- Support staff training and promote a culture of quality, safety and continuous improvement.

About You

You will have:

- Minimum 3 years' experience with an NDIS provider in operations, quality or compliance.
- Strong knowledge of NDIS Practice Standards, Code of Conduct and regulatory requirements.
- Hands‑on experience with PRODA, incident management and NDIS audits.
- Experience with restrictive practices and mandatory reporting.
- Strong leadership, communication and problem‑solving skills.
- Relevant tertiary qualification is desirable.
- Current NDIS Worker Screening Check or willingness to obtain.
- Current driver's licence and ability to travel between sites and interstate when required.

What We Offer

- $100,000–$120,000 + super.
- 4 days on-site / 1 day hybrid.
- Supportive, purpose-driven team.
- Opportunity to shape operations, compliance and quality systems.
- A senior role with genuine impact on participant outcomes.

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📌 NDIS Operations & Compliance Manager (Liverpool)
🏢 Support Network
📍 Liverpool