QBE Insurance Australia is seeking a Customer Relations Quality Assurance Specialist to enhance complaint handling quality across GI and CTP portfolios. This hybrid, permanent role supports multiple offices and focuses on independent assurance, trends, and insights for continuous improvement. You will conduct quality reviews, analyse cases and data, provide feedback to leaders, and help strengthen customer outcomes while ensuring compliance with internal policies and external obligations.
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📌 Hybrid: Customer Relations QA Specialist (GI/CTP) (Port Phillip City)
🏢 Qbe Insurance
📍 Port Phillip City
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