THE OPPORTUNITY We are seeking enthusiastic Retail Sales Crewmembers to join our team at Melbourne Airport. In this fast-paced airport retail environment, you will play a key role in delivering exceptional customer service to international travellers while supporting store sales and daily operations. You will engage with customers, and promote our wide range of global brands across beauty, liquor, confectionary, and luxury products. Reporting to the Sales Manager, this role is ideal for someone who enjoys working with people, thrives in a busy retail environment, and takes pride in delivering excellent service.

KEY RESPONSIBILITIES

Engage customers with a friendly and approachable manner

Process sales transactions efficiently using POS systems

Communicate current promotions and product information to customers

Maintain excellent product knowledge across Lotte Duty Free's brand portfolio

Ensure shelves are well stocked, organised, and presented to a high standard

Ensure adherence to customer purchase conditions and airport safety procedures

ABOUT YOU

Proven experience in retail, sales, or customer service

Excellent communication skills

Professional and vibrant personality

Ability to work in a quick-paced, team-based environment

Responsible Service of Alcohol (RSA) certification is required

Ability to speak a second language (highly regarded but not essential)

WHY JOIN LOTTE DUTY FREE

Monthly Sales Commission Program

Team Discount Program

Airport Retail Stores Discount (10% -20%)

Free Car Parking

Uniform & ASIC Pass Provided

Sales & Product Training Program





Employee Assistance Program and Health initiatives

Private Health Insurance Discount

Lotte New Employee Induction & Safety Leagues Program

Long-term Career & Professional Development Opportunities

Recognition of Service Awards ($ Gift Cards)

Safe, Diverse & Inclusive Work Environment with a Supportive Culture

ABOUT LOTTE DUTY FREE Lotte Duty Free is one of the world's leading retailers, operating across 17 locations in 6 countries and 11 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we showcase a world of luxury brands in cosmetics, perfume, watches, jewellery, liquor, wine, and more!

Headquartered in South Korea, Lotte Duty Free is a household name, synonymous with delivering excellence in customer service and a long heritage as the most trusted travel partner. Oceania, the region to which Australia belongs, hosts three locations: Melbourne Airport, Brisbane Airport, and the Sydney Downtown Store.

DETAILS OF THE ROLE

Location: Melbourne Airport

Full time position: 76 hours' fortnightly

Part time position: 60 hours' fortnightly

2 week rotating roster

Availability to work a flexible schedule including weekends and public holidays

Applicants must be at least 18 years old, hold full Australian working rights, and pass required customs and police clearances. It is essential to have your own form of reliable transport due to the early/late hours of work.

Only candidates that are successful for short listing will be contacted.

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