About the Company & Role:

Join a Global Medical Device Manufacturer who specialise in infection prevention technology used throughout healthcare facilities worldwide. Through innovation, quality and customer-focused solutions, they continue to improve patient outcomes across global healthcare markets.

Reporting to the Service Support Operations Manager , you will join a collaborative engineering team supporting customer complaint investigations, root cause analysis and technical service activities across electromechanical medical devices. This role offers a diverse mix of technical problem solving, documentation, troubleshooting and training, making it well suited to engineers from service, technical support or manufacturing backgrounds.

Duties:

- Investigate customer complaints and perform root cause analysis (RCA)
- Prepare technical reports, documentation and work instructions
- Troubleshoot and diagnose electromechanical medical devices
- Support installation activities and escalated field service issues
- Conduct returned product investigations and technical assessments
- Liaise with Service, Quality, Manufacturing and Engineering teams
- Develop training materials and support technical training initiatives




- Assist with customer responses and resolution of complex technical issues

Skills & Experience:

- Tertiary qualifications in Mechanical, Electromechanical, Electronics or related Engineering discipline
- Experience as a Service Engineer, Technical Support Engineer or Manufacturing Engineer
- Experience within medical device, pharmaceutical or other regulated manufacturing environments (highly regarded)
- Experience working with electromechanical or mechanically equipment
- Hands-on troubleshooting and fault-finding experience
- Experience with device assembly and use of hand tools including multimeters and screwdrivers
- Strong technical documentation and communication skills
- Proficiency with Microsoft Excel and PowerPoint

Culture & Benefits:

- Training provided
- Supportive and collaborative engineering team
- Exposure to innovative medical device technology
- Opportunity to develop specialist troubleshooting, investigation and training skills
- Potential for longer-term opportunities
- Free in office parking
- Ongoing training and development opportunities

For any questions about the role, contact Mairead on .

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📌 Technical Support Engineer (Sydney)
🏢 Evolve Scientific
📍 Sydney