Additional $2,650 meal entertainment packaging

Help people regain control of their financial future and create lasting change. Join Ruah's Mental Health & Wellness team in Geraldton and use your financial counselling expertise to support people experiencing financial hardship, mental health challenges and family and domestic violence. Through advocacy, practical support and person-centred financial counselling, you'll empower clients to build financial independence, stability and improved wellbeing.

About Ruah Ruah is a leading values-driven employer in Western Australia’s community services sector. Our staff go boldly, not just supporting people in need, but working to end homelessness, end domestic violence and create opportunities for people struggling with poverty and mental health challenges.

Our professional team of operational and corporate services staff is backed by one of WA’s biggest Peer support workforces. Our staff reflect our commitment to diversity and inclusion, where difference is valued, celebrated and embraced.

By choosing to work with us, you are helping transform the lives of vulnerable and disadvantaged people in our community.

About The Role As a member of a multidisciplinary team within our Mental Health & Wellness service, you will provide financial counselling, advocacy and support to individuals experiencing financial hardship, mental health concerns, family and domestic violence, and other complex life challenges.

You will work alongside clients to identify solutions, navigate financial systems, negotiate with creditors, access community supports and develop practical strategies to improve their financial wellbeing and long-term independence.

This is a

full-time permanent position , based in

Geraldton , working

38 hours per week , Monday to Friday.

What You'll Do

Provide face-to-face,



telephone and online financial counselling services

Support clients experiencing financial hardship, debt and financial stress

Develop practical action plans, budgets and financial recovery strategies

Advocate and negotiate with creditors, utility providers and other stakeholders on behalf of clients

Assist clients to understand their rights and responsibilities relating to credit, debt and bankruptcy

Maintain accurate case notes, case management records and reporting requirements

Build strong partnerships with community services and referral agencies

Deliver services using trauma-informed, person-centred and culturally responsive practice

What We're Looking For To Be Successful In This Role, You Will Have

Diploma of Financial Counselling or 1-3 years' experience in financial counselling with sound knowledge of financial counselling practices

Current registration with the Financial Counselling Association of WA (FCAWA)

Experience supporting people impacted by family and domestic violence and/or mental health challenges

Strong knowledge of community resources, referral pathways and support services

Experience in advocacy, stakeholder engagement and client-centred case management

The ability to work within trauma-informed and culturally responsive frameworks

Excellent communication, relationship-building and administration skills

A commitment to diversity, inclusion and culturally safe practice,



including an understanding of Aboriginal culture and communities

What We Offer

Salary aligned with Level 5 of the Ruah Enterprise Agreement (SCHADS Award) commencing from $105,916 plus superannuation

5 weeks annual leave plus 17.5% annual leave loading

16 weeks paid parental leave with adaptable half-pay options

Salary packaging benefits including:

Up to $15,900 general salary packaging

Additional $2,650 meal entertainment packaging

Additional packaging options for travel, accommodation, parking and education expenses

Free and confidential Employee Assistance Program for you and your immediate family

Ruah-funded Journey Cover insurance

Professional development opportunities

A genuinely inclusive, supportive and values-driven workplace

Opportunities to contribute to reconciliation, diversity and community initiatives

Required Compliance

Current Driver's Licence

National Police Clearance

International Police Clearance (if applicable)

WA Working with Children Check

Current First Aid Certificate.

Applications close: 30 September 2026

Applications will be reviewed as they are received, and the advertisement may close prior to the closing date.

For a Confidential Discussion About The Role, Please Contact Alicia Roche - Service Lead, Mental Health & Wellness Regional at

or

We are building a workplace where difference is embraced and encouraged - and to do this, weneed people on our team who are representative of the clients we work with, who are passionate about change and courageous enough to stand up for what is right.

Everyone is welcome. Everyone belongs.

We are committed to protecting children and young people from harm. All applicants will undergo an extensive screening process prior to appointment.

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📌 Financial Counsellor (Geraldton)
🏢 Ruah Community Services
📍 Geraldton