Why join Harris Farm Markets? For over 40 years we’ve remained 100% family owned and operated, this means we are agile, innovative and implement ideas rapidly. One of our values of being a Harris Farmer is to "have a crack", "choose your own adventure" and be entrepreneurial like our founder, David Harris.

We’re 30 (and counting) stores across NSW and QLD, and home to almost 3,000 wonderful Harris Farmers all with a common purpose, to reconnect Aussies with the joy of food. Everything we do at Harris Farm Markets is driven by what we believe in and is underpinned by ensuring everything we do is for the Greater Goodness!

The Role The IT Support Engineer is responsible for being a key driver in the support of our business and retail systems to ensure Harris Farm Markets achieves the desired business goals. Engineers are expected to deliver a superior level of support which includes rotational on-call support as well as some travel, mostly local within the company standards of Harris Farm Markets.

Key responsibilities will include;

Administration, maintenance and rollout of hardware & software

Management of telephones, mobile and other devices

Maintain IT Assets and Inventory Management

Server backups and recovery

Handle IT Support requests and calls adhering to ITIL standards

Be part of the rotating roster for after hours support (7 days)

Continuously expand knowledge of Harris Farm Support best practices, procedures and systems

Create, publish and reuse knowledge articles/documentation using the knowledge management portal

Prioritize and balance workload, making good use of time to achieve organizational and personal goals

Independently learn and expand product, technology and soft skills

Use problem solving skills to quickly resolve customer issues and provide assistance to prevent future issues by proactively sharing information/expertise





Apply technical knowledge and support process to assess/recreate complex problems, analyse logs to determine root cause and set expectations with customers

Escalate high impact and aged customer issues to the appropriate subject matter expert or manager according to Support procedures

Adhere to case hygiene best practices and look for new ways to improve the quality and integrity of case data/documentation

Actively participate and contribute to internal projects to improve Harris Farm business

Cultivate a growth mindset. Investigate professional development opportunities

Adhere to Support Processes and Procedures outlined in Support Engineer Handbook

Skills Required

Preferred appropriate IT Certifications

3-5 Years proven experience in IT Support or a similar role including 1-2 years of Systems Administration experience

Excellent relationship management, customer service and communication skills (written and verbal)

Excellent problem solving/troubleshooting skills with the ability to apply analytical skills in complex environments

Self-motivated with a proven ability to learn current technologies quickly

Excellent teamwork and organisational skills

Ability to handle and resolve high pressure situations

Excellent Time management skills with the ability to prioritise tasks based on the business impact

Expertise in core Microsoft Windows Architecture (Windows Server, Desktops, Office365, Active Directory, Azure, etc.,)

Understanding of Networking concepts(DNS, DHCP, TCP/IP, Routing, Switching, Firewalls)

Experience administering production environments, including hardware, software, mobile devices

Why you should apply

Work with an awesome team!

A highly varied role that will challenge you to think outside the box

Opportunity to work with multiple technologies and IT Platforms

Workplace Flexibility

25% Staff Discount

Salary $80,000 plus superannuation

Full -Time position

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📌 IT Support Engineer - Queensland (Brisbane)
🏢 Harris Farm Markets Pty
📍 Brisbane