Are you a seasoned quality leader who thrives on driving safety, compliance, and best practice?

Hearth Australia is seeking an experienced Quality Improvement and Compliance Manager to join our Quality team who will lead our accreditation, governance, and continuous improvement functions across the organisation.

In this pivotal role, you will set and uphold standards for compliance, safety, and continuous improvement while shaping a culture of quality and accountability across both head office and support teams.

You will be primarily based in our Glen Iris office, with occasional travel required to our other Hearth offices and participant locations when required

What You'll Lead and Drive in your role:

Oversee accreditation programs, internal audits, and quality management systems.

Drive compliance with NDIS Practice Standards, Safeguards Commission requirements, OHS legislation, and organisational policies.

Lead risk assessments, continuous improvement initiatives, and safeguarding frameworks.

Manage incident reporting, investigations, and Commission submissions.

Coordinate reportable incidents, restrictive practices, and behaviour support compliance.

Build a culture of quality, safety, clinical excellence, and workforce capability.

Your Key Focus Areas in the role will be :

Quality, Safety and Compliance Programs

Accreditation and Internal Audits

Incident Management and Reporting

Restrictive Practices and Behaviour Support

Occupational Health and Safety (OHS)

Staff Training, Supervision and Competency

Risk Management and Governance

Document Control and Policy Frameworks





Requirements Our Key Selection Criteria for the role:

Proven experience in a Senior Quality, Governance or Compliance role

Qualifications in Disability, Community Services, Nursing or related field

Experience in NDIS, Aged Care or Community Services

Strong knowledge of:

NDIS Practice Standards

High Intensity Support Skill Descriptors

Implementing behaviour support plans and restrictive practices

Child Protected Standards

Human rights-based frameworks

Proactive, resilient and solutions-focused

Collaborative and confident in working with multidisciplinary teams

Clinical governance and quality system leadership

Risk management, incident oversight and OHS leadership

Strong planning, documentation and stakeholder management

Ability to influence, train, and uplift standards across teams

Mandatory Requirements

Relevant degree in health, disability or related disciplines

NDIS Worker Screening Check or the willingness to obtain one

Australian working rights

Two professional references

Ability to work in a fast-paced environment independently and as part of a team

Benefits Why work at Hearth? Hearth is a registered NDIS and TAC disability support services provider with a commitment to consistently provide the highest standard of support to our participants. We achieve this through fostering and cultivating long-term, sustainable relationships.

Rewarding work - see the people you've recruited succeed and grow over time!

Supportive and dynamic team environment

Ongoing training and development

Competitive salary

Hybrid working model

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📌 Quality Improvement and Compliance Manager (Port Phillip City)
🏢 Hearth (NDIS Registered Provider)
📍 Port Phillip City