A leading Fintech organisation based in Sydney CBD is seeking a Production Support Engineer (Desktop Support) to join their team on a permanent basis.

Responsibilities

- Act as the first point of contact for issues related to our SaaS lending platform, reporting systems, third party data integrations, prioritising & managing resolutions through to completion.

- Perform first-round triage, document resolutions, manage escalations, & clearly communicate updates to internal & external stakeholders.

- Laptop imaging and setup

- Onboarding new starters

- Supporting internal users

- Troubleshooting Windows / device / access issues

- Helping users directly rather than just sitting behind a ticket queue

- Investigating issues when systems or APIs have errors

- Help implement & support new infrastructure platforms,



as our SaS lending platform evolves.

- Work with internal teams to enhance the end user experience

Key Skills / Experience

- Experience in supporting a Windows setting (end user, & Microsoft365 highly regarded).

- General troubleshooting ability

- Familiarity with incident management & ticketing systems (e.g., Jira, ServiceNow, Zendesk).

- Demonstrated experience with AI tools will be highly valued.

- Fintech or financial services environments would be highly regarded.

- Comfortable working under pressure with experience managing major incidents,

If interested please respond ASAP with your latest resume

📌 Production Support Engineer (Desktop Support)- Fintech (Sydney)
🏢 Bluefin Resources Pty
📍 Sydney