Job Description

Pitstop Health | Specialist Mental Health Practice

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Full-Time | Monday to Friday

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Pitstop Health is seeking an experienced Medical Receptionist to join our growing specialist mental health practice.

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We are looking for someone who is organised, confident and personable, with the ability to manage a busy specialist medical reception setting independently and professionally.

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About the role

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Your responsibilities will include:

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- Providing a warm and professional reception experience for patients and families
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- Managing phone calls, emails and patient enquiries
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- Coordinating appointments, cancellations, referrals and waitlists
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- Managing clinician diaries and day-to-day scheduling
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- Processing Medicare, Workcover and NDIS billing, payments and patient accounts
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- Maintaining accurate patient records and documentation
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- Liaising with GPs, specialists, allied health professionals and external organisations
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- Managing more complex or sensitive patient enquiries appropriately
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- Supporting clinicians with day-to-day administrative requirements
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- Providing guidance and support to less experienced reception staff when required
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About you

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You will ideally have:

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- Minimum 12 months medical/allied health reception experience, preferably within a specialist or private practice
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- Strong communication and interpersonal skills
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- Excellent organisation and attention to detail
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- Confidence managing competing priorities in a busy environment
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- Experience with Medicare, Workcover and NDIS billing
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- The ability to work independently and use sound judgement
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- A professional, calm and compassionate approach
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- Strong computer skills and the ability to learn new systems quickly
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- Experience in psychiatry, psychology or mental health would be highly regarded but is not essential.
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About Pitstop Health

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Pitstop Health is a growing private specialist mental health practice providing psychiatric and psychological services to children, adolescents and adults.

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We value professionalism, reliability, teamwork and providing a respectful experience for patients and families.

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What we offer

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- Permanent full-time employment, Monday to Friday
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- A supportive and collaborative team
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- A contemporary specialist private practice
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- Structured systems and administrative processes
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- A varied role with greater responsibility than a standard reception position
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- Opportunities to develop your administrative and practice-management skills
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- Remuneration commensurate with experience and applicable award classifications
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📌 Medical Receptionist - Full time (Queensland)
🏢 Pitstop Health
📍 Queensland