The Sales Support Officer provides dedicated administrative and coordination support to the Account Manager, enabling the Account Manager to spend more time in front of clients and less time on preparation, follow-up and data entry. The role owns the administrative engine behind the account management function, covering quoting, procurement, client review preparation, CRM accuracy, agreement renewals and routine client correspondence.

Key responsibilities

Manage the Account Manager's diary, including scheduling, prioritisation of appointments and protection of time set aside for client engagement

Assist with meeting logistics, covering room and travel bookings, agendas, client confirmations and preparation of materials in advance of each meeting

Handle routine non-technical client enquiries such as billing questions, contact and site changes and general account administration, escalating anything technical to the Service Desk and anything commercial to the Account Manager

Build Quarterly Business Review packs by consolidating data from ConnectWise PSA, RMM, security and cloud platforms into the standard FOIT QBR template

Schedule the client meeting cadence in line with the engagement schedule for each account segment

Prepare quotes and proposals in Zomentum from the Account Manager's scope notes and submit them for approval before release to the client

Follow up outstanding quotes on an agreed cadence and secure client sign-off

Source vendor and distributor pricing, confirming stock availability and lead times





Raise purchase orders against approved quotes and track them through to delivery

Monitor expiry dates and identify upcoming warranty and support renewals well ahead of lapse, working to a rolling ninety day forward view

About you

Builds and maintains constructive and effective relationships with peers internally and externally

Can cultivate rapport and build trust with end users and site managers

Communicates proactively, clearly and effectively with team members, peers and management

Adapts communication content, channel and style to the audience to increase understanding and acceptance

Identifies flaws in own and others thinking and can discuss these constructively

Integrates information from a range of sources, able to see patterns and themes

Do the simple things right and consistently

Takes the time to complete a job properly

Maintains focus on scheduled task despite distractions

Manages time and workload to ensure the most important activities are prioritised and achieved

About us FOIT Group is a leading managed IT service provider based in the heart of the Sydney CBD. Since 2008, we've been here to help clients navigate IT and transform their business through cutting-edge and comprehensive technology solutions. Being a full-stack IT partner, we traverse all aspects of technology. We pride ourselves on our reputation for quality and outstanding customer service while consistently delivering the right tech fit to our clients.

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📌 Sales Support Officer (Sydney)
🏢 FOIT Group
📍 Sydney