Customer & Member Support Coordinator | NFP National Member Association

Full Time, Permanent | Sydney CBD, NSW (WFH & WFO)

Hybrid working, 2 days in office and 3 days from home

$75,000 to $80,000 + Super

About the Organisation Our client is a well-established national membership association, supporting professionals through education, community and advocacy. With a solid reputation and a loyal membership base, the organisation is focused on building the capability and connection of its members throughout their careers.

About the Role In this role you will be the first point of contact for all inbound enquiries across membership, courses, events and webinars. You'll take ownership of enquiries from first contact through to resolution while delivering a high-quality member experience.

You’ll also manage CRM updates, membership administration, learner enrolments and financial transactions. This role suits someone who enjoys building relationships, solving problems and delivering personalised support.

Key Responsibilities

Act as the first point of contact for inbound enquiries, delivering a professional and personalised experience

Manage and resolve enquiries relating to membership, courses, events, webinars and general enquiries

Take ownership of enquiries from initial contact through to resolution, minimising handoffs and delivering a positive member experience

Maintain and update CRM and client reporting data to support accuracy and integrity

Manage membership subscriptions and process learner enrolments across public, in-house and scholarship programs

Process financial transactions, including invoicing, payments and refunds with a high degree of accuracy

Collaborate with internal stakeholders to resolve issues,



appropriately direct sales enquiries and improve service delivery outcomes

About You

Demonstrated experience in a customer service, membership, administration or client support role where delivering a high-quality customer experience was a priority.

Sound computer skills, including MS Office Suite and CRM systems, with the ability to quickly adapt to new technologies

Strong attention to detail, with proven accuracy across data entry, financial processing and record management

Strong written and verbal communication skills

Sound judgement and problem-solving skills to manage complex or sensitive queries

Ability to manage competing deadlines and prioritise workload

Call or contact centre experience is desirable

Why You'll Love It

Join a supportive, well-connected team with regular social and wellbeing initiatives

Access salary sacrificing, and a dedicated professional development budget

Enjoy additional leave options, and wellbeing support

Hybrid working arrangements with flexibility as you settle into the role

Gain exposure across customer experience, membership, education and finance processes within a national association

At Beaumont People, we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require any reasonable adjustments throughout the recruitment process, please let us know how we can support you.

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📌 Customer & Member Support Coordinator (Sydney)
🏢 Beaumont People
📍 Sydney