IMMEDIATE -Senior Service Delivery Manager - 12 months - AUD 150-200 per hour - Federal Project

Senior Service Delivery Manager

Initial contract duration : 12 Months

Experience level - Lead - EL2 equivalent

Location of work - Sydney

Maximum hours : 40 hours per week

Security clearance : NV1 or Baseline

Daily Rate : AUD 150 - 200 including super

Primary Skills

Lead a product team, technical delivery management and be the agile scrum master for the Case Management, Customer Relationship Management (Case and CRM), Customer Services Pega solutions.

Continually working towards improving the agile approach

Organising planning on system delivery, showcase and rollout in accordance with agile methodology.





Organising delivery team resources with relevant Line Managers to meet delivery goals.

Ensuring project work is delivered within the budget through regular monitoring and reporting.

Establish and transition to a BAU team for the on-going support of the solution operations e.g. managing technology issue escalations.

Promoting an engaging, knowledge-sharing, transparent culture that is aligned with APS values and APS code of conduct.

Encouraging team members to share and document information to remove agency risks of having single-points of failure.

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📌 Pega Service Delivery Manager (Sydney)
🏢 Total Resource Solutions
📍 Sydney