Gallery is redefining the future of communities, not just through innovative home building, but by creating vibrant spaces where people truly thrive. As one of the fastest-growing companies in the industry, Gallery Group is proud to be one of Queensland’s leading builders. We are a forward-thinking organisation driven by quality, creativity, and continuous improvement.

At Gallery, we foster a dynamic environment where innovation is celebrated, and every project contributes to shaping a more connected future.

The Role

We are seeking a highly organised and proactive Service and Warranty Administrator to support our on-site teams and ensure the smooth delivery of maintenance works across multiple properties.

In this role, you will be the central point of coordination, liaising with stakeholders and ensuring maintenance jobs are delivered efficiently, on time, and to a high standard.

Key Responsibilities

Provide administrative support to the on-site service and warranty team

Coordinate and schedule maintenance bookings across multiple properties, ensuring efficient allocation of trades and internal technicians

Act as the key point of contact between site staff, contractors, property managers, and internal teams

Manage booking confirmations, and site access requirements, including liaising with tenants and property managers





Monitor job progress and proactively follow up on outstanding works to ensure timely completionMaintain accurate job records, updates, and documentation within internal systems (Onsite Companion / CRM platforms)

Support site teams with logistics to ensure smooth delivery of maintenance works

Provide clear, client-focused communication, managing expectations around timeframes and access

Escalate complex or high-risk issues to management with clear and concise summaries

What We’re Looking For

Strong organisational skills with the ability to manage multiple bookings and timelines

Clear and qualified communication skills

Experience in scheduling, coordination, or administrative support roles

High attention to detail, particularly with job updates and system management

A proactive mindset with the ability to follow up and keep tasks moving

Confidence using CRM systems and managing high email volumes

Ability to prioritise workloads and work effectively in a fast-paced environment

Why Join Us?

Be part of a collaborative and high-performing team

Opportunities for career growth within a rapidly expanding organisation

Supportive and positive workplace culture

Competitive salary and benefits package

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📌 Service and Warranty Administrator (Gold Coast)
🏢 Gallery Homes
📍 Gold Coast