Cruise Product Coordinator - Broadbeach, QLD Job no:

532792 Brand:

Ignite Work type:

Full time Location:

Queensland, Queenstown Categories:

Commercial

Our Cruise division is on a mission to open a world of happiness for our suppliers, people, and customers. Our Cruise division is on a mission to open a world of happiness for our suppliers, people, and customers. As a

Cruise Product Coordinator , you'll be at the centre of our product and administration operations, helping ensure our cruise products remain accurate, competitive, and market-ready. Working closely with Product Managers, Sales teams, marketing stakeholders, and supplier partners, you'll combine analytical thinking, attention to detail, and proactive problem-solving to support business success. This is a varied and quick-paced role where your work directly impacts the customer experience and commercial performance of our cruise offering.

Maternity Leave cover: 12 months

A day in the life:

Provide proactive administration support to the Cruise Product Managers across day‑to‑day operations

Manage all ZenDesk enquiries from Sales, After Sales and all other internal and external queries, ensuring timely, friendly communication and smooth issue resolution

Ensure all packages loaded onto the website are accurate, up‑to‑date, and displayed correctly across all relevant platforms

Proof all marketing collateral (from press ads to social media posts, DM pieces to EDMs) to keep our brand sharp and deals consistent and error‑free

Test Traveltek Clusters to ensure they are accurate and bookable

Assist with the setup, maintenance, and management of all rates and products both via the Traveltek API & faresheets

Conduct regular rate analysis to stay competitive and aligned with market trends

Research new products,



tours, and attractions to enhance our offering or create upsell opportunities

Carry out weekly checks of rates and inventory for products currently being promoted

Who you are:

12+ months’ experience in retail or wholesale travel preferred

A passion for cruising and strong product knowledge is a bonus, however we’re equally open to candidates with extensive travel experience who bring a deep understanding of the industry Natural organizer with excellent attention to detail

Calm under pressure and comfortable juggling multiple priorities

Proactive problem‑solver who anticipates and resolves issues early

Confident, clear communicator with all stakeholders

Tech‑savvy — comfortable with systems, trackers, and inbox management

Customer‑focused with a passion for delivering great experiences

Team‑spirited, supportive, and flexible (including some public holidays)

Detail‑driven with strong ownership from start to finish

Adaptable — handles shifting priorities and change with ease

What you'll enjoy: Ongoing brain power-ups and skill sharpening

Catapult your career across a network of brands and businesses in an evolving industry

Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program

Access to industry leading health and well - being programs and financial advisors

Set up shop in a swanky beachfront office in Broadbeach

Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!

Take volunteer leave as part of giving back to the local community

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

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📌 Cruise Product Coordinator - Broadbeach, QLD (Gold Coast)
🏢 StudentUniverse
📍 Gold Coast