We are seeking a warm, qualified and organised Medical Receptionist to join our busy ENT practice (full time or part time). This role suits someone who enjoys patient care, clear communication and keeping a busy clinic running smoothly.

We are seeking a warm, professional and organised Medical Receptionist to join our busy ENT practice (full time or part time). This role suits someone who enjoys patient care, clear communication and keeping a busy clinic running smoothly.

Key Responsibilities

Welcome patients and manage phone, email and in-person enquiries.

Coordinate appointments, patient check-in/check-out and daily reception flow.

Process billing, payments, receipts and patient account information accurately.

Maintain patient records, correspondence, scanning and filing in line with privacy requirements.

Support a clean, safe and well-organised reception environment.

Work collaboratively with doctors, management and the wider team.

About You You will be patient-focused, reliable and calm under pressure,



with strong attention to detail and a professional approach to confidentiality.

Skills and Experience

Previous medical reception, healthcare administration or customer service experience preferred.

Strong communication, organisation and attention to detail.

Confidence using computer systems, practice software and Microsoft Office.

Ability to prioritise tasks and remain calm in a busy environment.

Billing, receipting, Medicare, DVA or private billing experience would be advantageous.

Previous experience with Genie practice management software would be beneficial.

What We Offer We offer a supportive and friendly workplace where staff feel valued and encouraged. You will work with approachable doctors and a collaborative team that takes pride in providing excellent patient care. We also enjoy team-building events, an annual end-of-year function and recognising staff who show initiative, contribute positively and exceed expectations.

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📌 Medical Receptionist (Gold Coast)
🏢 ENT Clinics
📍 Gold Coast