Job Description

The Dock & Wharf Events Mooloolaba are looking for an experienced AVM to join the team.

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Sitting over the edge of the Mooloolah River, The Dock & Wharf Events is the epitome of a casual approach to quality. Talented hospitality professionals lead our team, and our focus is always on friendly, professional service of the highest quality.

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To make the magic happen, we are seeking an experienced 'Assistant Venue Manager' to help lead the team and grow more talented professionals.

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About Kickon Group

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We're a multi-venue hospitality group with twelve venues live across Queensland and Victoria, including: Watermark, Cinder, Pincho Disco, The Collective Palm Beach, Grand View Hotel, Osbourne Hotel, Terminus Hotel, The Dock & Wharf, Beach Hotel, Doutta Galla, The Continental and Union House. We're driven by one purpose: connect people through amazing hospitality. That's the Kickon Way, and it's as much about how we look after our teams as how we look after our guests.

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About the role

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Reporting to the Venue Manager, you'll split your time between leading the floor and leading the people behind it. This is a rare blend role (half operations, half People & Culture) built for a leader who wants real ownership over how a team is trained, developed and looked after, not just how a shift runs. You'll work side-by-side with the Venue Manager to run a tight, guest-first operation, while owning recruitment, onboarding, training and culture for The Dock & Wharf's team. You'll have the support of Kickon Group's Group People & Culture Manager and the wider Kickon Academy training platform behind you.

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Key responsibilities

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Run efficient day-to-day shifts, including rosters, opening and closing, and floor leadership through peak trade.

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Own venue presentation and ambience, and make sure standards never slip.

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Lead from the front during service, setting the tone for guest-forward hospitality.

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Handle guest feedback and complaints alongside the Venue Manager.

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Keep the venue compliant - WHS, RSA, and house policy, always.

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Own recruitment, onboarding and induction for new starters at The Dock & Wharf.

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Drive training and development through Kickon Academy and external training partners.

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Spot emerging leaders in the team and actively develop them.

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Champion team engagement - surveys, feedback loops, and a culture people want to be part of.

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Handle day-to-day employee relations with the backing of the Group People & Culture Manager.

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About you

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Hospitality leadership experience - Assistant Manager, Snr Duty Manager or similar, ideally in a high-volume venue.

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A genuine passion for coaching, training and growing people, not just managing a roster.

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Valid RMLV and Managers Approved License.

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Confidence with rosters, wage % and stock control.

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A hands-on, guest-first attitude, you lead from the floor, not the office.

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A genuine dual-track role, build your operations and your P&C; capability at once.

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Direct mentorship from Kickon Group's Group People & Culture Manager.

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Access to Kickon Academy training and a clear path to Venue Manager and beyond.

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The chance to help shape the culture of one of Mooloolaba's newest venues from the ground up.

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Extensive career progression opportunities.

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Access to accredited training programs.

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Mentorship and development from industry leaders.

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Extensive staff benefits and partnership programs.

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Competitive remuneration.

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We strive to create an inclusive working setting that values diversity and fosters creativity.

📌 Assistant Venue Manager (Queensland)
🏢 Kickon Group
📍 Queensland