Job Description

Location: Springwood, QLD (Office-based | Free parking)

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Employment Type: Full-Time

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Remuneration: Competitive Base Salary + Rewarding Sales Target Bonuses

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Turn your sales talent and love for cruising into a high-reward career.

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At Deck Chair Cruising, we specialise in booking unforgettable cruise holidays for Australian travellers. Thanks to steady, high-intent inbound demand, our cruise sales team is expanding, and we are looking for our next sales driver.

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Travel industry experience is great, but raw sales ability and genuine cruise passion count for just as much.

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Whether you're an experienced travel consultant looking for a focused cruise specialist role, or a proven phone-sales gun who lives and breathes cruising, we want to hear from you. We don't run weeks of slow classroom lectures; you'll learn our in-house systems and booking workflows hands-on, hit the phones, and start converting warm leads into bookings.

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What You'll Be Doing:

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Convert High-Intent Inbound Enquiries: Handle warm phone, email, and online cruise leads—no cold calling.

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Proactive Follow-Ups: Work your pipeline, follow up quotes over the phone, overcome hesitations, and close bookings.

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Tailored Holiday Planning: Confidently guide clients through ship options, itineraries, cabin categories (inside to suites), and fare packages across major lines like Princess, Royal Caribbean, Carnival, Celebrity, and more.

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Booking Administration: Navigate cruise line booking engines, manage payments, process modifications, and issue accurate client documentation.

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Help Scale the Desk: Bring hungry sales energy and commercial drive to help grow our cruise division.

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Who We Are Looking For (Two Pathways):

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Pathway A:



The Experienced Travel Consultant

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1–2+ years of retail travel, wholesale, or cruise reservations experience.

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Ready to bypass mall retail hours and focus purely on high-demand cruise sales.

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OR

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Pathway B: The Proven Sales Gun & Passionate Cruiser

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A proven track record in consultative or phone-based sales (e.g., finance, insurance, high-ticket inbound sales, or retail sales).

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Deep personal cruise knowledge: You've cruised multiple times, love exploring deck plans, understand cabin grades, and talk about ships and destinations with natural authority and enthusiasm.

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A self-directed learner who takes notes, asks smart questions, picks up CRM/booking software quickly, and doesn't need constant micromanagement.

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General Requirements:

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Hunter/Closer Mentality: Motivated by sales targets, performance bonuses, and hitting personal goals.

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Excellent Phone Presence: Articulate, warm, and persuasive with Australian holidaymakers.

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Flexibility: Primarily standard weekday office hours, with openness to potential Saturday roster shifts in the future as the department expands.

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What We Offer:

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Competitive Base + Performance Bonuses: A solid, reliable base salary with bonuses that directly reward you for hitting and beating sales targets.

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Warm, Qualified Leads: Spend your time selling to travellers who actively want to book.

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Focused Office Workplace: A professional, supportive team setting in Springwood—no retail foot-traffic chaos.

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Convenient Location: Free on-site/nearby parking, close to cafes, shops, and public transport.

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Growth Opportunity: Be an integral part of an expanding division where your results directly impact the business and your career progression.

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