Administration & Operations Coordinator - Cafes - Permanent Full Time 20d ago , from SeaLink South East Queensland

Join an award winning ASX-listed tourism and transport company

Range of Employee Benefits including staff discounts and career development

About the Role SeaLink is seeking a highly organised and proactive

Administration & Operations Coordinator – Cafes

to support the daily operations of our Cleveland Shore Cafe and all onboard vessel cafes.

This role is perfect for someone who enjoys a blend of

operational coordination, team support, compliance oversight, and administrative responsibilities . As a key support to the Cafe Manager, you will play an integral role in ensuring safe, efficient, and customerfocused operations across multiple cafe locations.

This position oversees documentation accuracy, daily coordination of Team Leaders, coordinates workflow across sites, and ensures all cafes meet compliance, reporting, and service standards.

Please note:

This role includes early starts, with shifts commencing

from 6:00am , as part of a rotating roster across a 365day operation.

What You'll Do Operational Coordination

Coordinate operations across shorebased and vesselbased cafe venues

Support complex or multivenue shifts and provide realtime operational problemsolving

Ensure Team Leaders complete opening/closing procedures, compliance logs and cleaning schedules

Monitor presentation standards and customer areas across all venues

Support customer experience delivery and manage Tier 2 escalated issues

Assist with roster planning, shift adjustments, timesheet review and payroll inputs





Maintain accurate operational documentation across all cafes (food safety, WHS, cleaning, allergen control, temperature checks)

Conduct regular miniaudits to ensure compliance with food safety, WHS and regulatory requirements

Consolidate weekly reporting including sales, stock results, waste, audit findings and variance investigations

Raise purchase orders and support supplier liaison

Support reporting and data integrity across POS, rostering and compliance systems

About You You are organised, proactive and comfortable coordinating people and processes across multiple locations. You enjoy structured work, value accuracy, and can switch between administrative and operational responsibilities with ease.

You bring:

Experience supervising or coordinating staff in a fastpaced operational environment

Solid administrative and coordination capabilities

Excellent communication and people skills

Confidence making daytoday operational decisions within set guidelinesStrong customer service skills and ability to handle escalated issues professionally

High attention to detail and ability to manage competing priorities

Skills, Qualifications & Experience

3+ years’ experience in an operational, coordination or supervisory role (hospitality or service environments advantageous)





Experience with stock control, POS, cash handling and shift coordination

Confident using systems, reporting tools and software

Strong barista skills and coffee knowledge - preferable

Responsible Service of Alcohol (RSA) – preferable or willingness to obtain

Food Safety Supervisor Certificate – preferable or willingness to obtain

First Aid & CPR – preferable or willingness to obtain

About Us SeaLink South East Queensland is the largest marine operator in Moreton Bay operating vehicle and passenger ferry services to Straddie, the Southern Moreton Bay Islands and the Moggill Ferry.

SeaLink South East Queensland is aSeaLink Marine & Tourismcompany, part of theKelsian Group - Australia's largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, the USA, Singapore, London and the Channel Islands.

Kelsian provides essential journeys for our customers by delivering safe and intelligent transport solutions designed to improve the sustainability and liveability of the communities we serve.

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds.

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📌 Administration & Operations Coordinator - Cafes - Permanent Full Time (Cleveland)
🏢 Kelsian Group
📍 Cleveland