Job Description

Service & Warranty Manager
n Lead the customer experience after the sale | Cub Campers | Sydney

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North Rocks, Sydney
n Full-time | $100K–$120K + Super

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Love solving problems, running a busy workshop and exceeding customer expectations?

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Cub Campers is looking for an experienced Service & Warranty Manager to take charge of our Sydney aftersales operation.

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This is not a back-office admin role.

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You'll be the person who owns the customer experience after delivery, controls the booking schedule and makes sure service, repairs and warranty work get done properly — and on time.

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If you thrive in a fast-moving workshop setting, understand technical products and know how to balance customer expectations with workshop productivity, this could be the role for you.

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What you'll be doing

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You'll take control of the day-to-day service and warranty operation for Cub Campers Sydney.

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That means:

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- Owning the customer relationship from the first call through to job completion
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- Running the workshop schedule and keeping jobs moving
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- Managing bookings, technician workloads and daily job flow
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- Making sure parts are organised before the customer arrives
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- Keeping customers informed — especially when things don't go to plan
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- Opening, costing and closing job cards accurately
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- Working closely with technicians and the Parts Interpreter to keep the workshop running efficiently
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- Preparing and lodging warranty claims with the required evidence and documentation
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- Coordinating approved warranty repairs and keeping customers updated
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- Identifying workshop bottlenecks before they become customer problems
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- Driving quality, productivity and first-time fixes
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- Reporting on workshop performance, open cases and warranty costs
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The goal?

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A well-run workshop. Jobs completed when promised. Customers who know someone is taking ownership of their concerns.

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Who we're looking for

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You might currently be a:

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- Service/Warranty Advisor
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- Workshop Supervisor
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- Service Advisor
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- Service/Warranty Coordinator
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You'll ideally come from the RV, automotive, marine, truck or heavy equipment industry and understand what it takes to manage customers, technicians and a busy booking diary at the same time.

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You don't need to know everything about Cub Campers on day one — but you do need to be technically capable, organised and confident dealing with people.

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You'll bring:

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- Experience managing workshop bookings and schedules
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- Strong customer warranty/service and communication skills
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- The ability to stay calm and organised under pressure
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- Sound technical knowledge of 12V and 240V electrical, gas, water, brakes and chassis systems
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- Experience preparing warranty claims and supporting documentation
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- A working knowledge of Australian Consumer Law
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- The confidence to have difficult conversations while maintaining the customer relationship
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- Strong organisational and administrative skills
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Bonus points for:

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- A trade background in automotive, RV or auto-electrical
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- Experience with workshop management, ERP or DMS systems
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- Experience using Odoo
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Why Cub Campers?

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Cub Campers is an iconic Australian outdoor brand with a proud history of helping Australians get out and explore.

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This is an opportunity to take ownership of a critical part of our business and genuinely make an impact.

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You'll have the chance to:

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- Lead and improve the Sydney service and warranty operation
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- Work directly with customers and make a real difference to their experience
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- Manage and support a workshop team
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- Improve systems, workflow and workshop performance
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- Be part of a passionate Australian outdoor brand
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Ready to take ownership?

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If you're a strong service/warranty professional who enjoys solving problems, leading people and delivering great customer outcomes, we'd love to hear from you.

📌 Service & Warranty Manager (New South Wales)
🏢 Cub Campers
📍 New South Wales