Receptionist / Administration Officer – Sleep Life Australia, Wanneroo

This is a reception-first role at our Wanneroo clinic. You'll be the face of the clinic, the first voice on the phone and the first face patients see when they walk in. You'll also pick up real administration work behind the scenes (referrals, records, billing support, supplier coordination), so there's variety and room to grow if you want it.

We need someone genuinely warm and friendly, the kind of person patients feel at ease with straight away. Someone mature and responsible, who's properly organised (not just tidy, but on top of things before they become a problem), and who can read what the clinic and the clinicians need on any given day and just handle it. We'll train you on our systems and processes. What we're looking for is character and judgement, not a resume that ticks every box.

What you'll actually do

Reception (the bulk of the role)

- Welcome patients warmly and create a calm, friendly first impression
- Answer calls and manage patient queries
- Manage appointments and clinic workflow in our practice software (CorePlus experience is a bonus, any medical software helps)
- Support reception colleagues at our other clinics when needed

Administration (a real part of the role, not an afterthought)
- Process GP referrals end to end, from arrival through to booking and follow-up
- Maintain patient records and keep electronic files accurate and current
- Process payments and reconcile daily takings (MYOB an advantage)
- Support sleep technicians with scheduling and administration

What we need you to have already

- A naturally friendly, easygoing manner, someone patients warm to immediately
- Mature and responsible, with the judgement to read what the clinic and clinicians need and act on it without being chased
- Exceptionally organised, the kind of person who keeps on top of things before they're asked
- Experience in a reception or administration role dealing directly with the public,



ideally somewhere medical or allied health
- Confident with Microsoft and Google Workspace, and quick to pick up new systems
- Transparent, professional written and spoken English
- Permanent working rights in Australia

How we work At Sleep Life Australia, we're supportive, organised and genuinely kind. To keep it that way we hold a high standard on three things.

Friendliness and warmth. Patients remember how they were treated more than anything else. We want every person who walks in or calls to feel genuinely looked after.

Accuracy. A wrong referral or a misfiled record has real consequences for a patient waiting on a diagnosis. We'd rather you were careful than fast.

Ownership. You'll be trusted to run your own responsibilities and to stay on top of them. Nobody will chase you for them.

What you'll like about it

- A culture worth joining. Across Sleep Life Australia, people look out for each other, and we protect that carefully when we hire.
- Work that matters. Sleep disorders wreck people's health and their families' lives. Every patient you help is a person getting their life back.
- Room to grow. We're expanding and improving systems as we go, and you'll have a say in how things are done.

Who won't enjoy this role We'd rather be upfront. You'll struggle here if:

- You want a quiet job, because we stay busy
- You need constant direction, because we trust you to own your work and manage your own time
- You don't like change, because we refine our systems whenever we find a better way to do something

How to apply Please include a short cover letter telling us the value that matters most to you at work and your preferred go to snack when you are busy!

Shortlisted candidates will be asked to complete a short practical task at interview, real referral processing and data entry, because accuracy genuinely matters in this role.

Applications close 19 October 2026. The position is available immediately, so we'll interview strong candidates as they apply.

Pay: $65,000.00 – $68,000.00 per year

Work Location: In person

📌 Receptionist/Administration (Wanneroo)
🏢 Sleep Life Australia
📍 Wanneroo