About Prestige Luxury Rentals

Prestige Luxury Rentals (PLR) is a Melbourne-based luxury lifestyle brand. We offer supercar and prestige car hire (Lamborghini, McLaren, Rolls-Royce, Mercedes-AMG and more), chauffeur services, yacht charters, private jets, helicopter transfers and luxury stays, plus a members app on the App Store and Google Play. Our clients range from corporate event teams and hotel concierges to international visitors in town for the Grand Prix, Melbourne Cup and Australian Open.

About the role

This is a front-of-house role with real ownership. Six months in, success looks like this:

- Every parking fine, infringement and toll notice has a clear owner and a closed loop: nominated on time, recharged to the right customer, filed.
- Every enquiry that comes through the phone, website or app is logged and handed to sales the same day.
- You are running a steady rhythm of outbound calls that fills our partnerships team's calendar with conversations worth having.

What you'll do

- Run the front desk. Answer calls and qualify booking enquiries before passing them to the sales team.
- Own fines and infringements. Process parking fines and traffic infringement notices issued to PLR as the registered operator. Match each one to its rental agreement,



nominate the responsible driver within statutory deadlines (VIC, NSW and QLD).
- Own tolls. Reconcile toll statements against bookings, recharge tolls to customers, and follow up outstanding amounts.
- Make outbound calls. Work through call lists. Your job is to introduce PLR, find the right person, and book an introductory meeting for our partnerships team. Lists and talking points are provided.
- Keep the records clean. Maintain booking records, rental agreements and customer files in our CRM, and handle general admin: data entry, filing, supplies and the calendar.

What we're looking for

Required

- experience in a reception, administration or customer service role
- Hands-on experience handling parking fines, infringement nominations and/or tolls
- Comfortable on the phone, including calling businesses that aren't expecting to hear from you
- Transparent written and spoken English and a sharp eye for detail
- Able to work on-site 2-3 days a week

Nice to have:
- Experience in luxury hospitality, a hotel front desk or a prestige car dealership

How to apply Apply through Indeed with your CV or email directly to [email protected]

Expected hours: 16.0 – 24.0 per week

Work Location: In person

📌 Receptionist/Office Administrator (South Melbourne)
🏢 Prestige Luxury Rentals (AU)
📍 South Melbourne