Description Enphase Energy is the fastest growing inverter company in the world. By combining the power of solar energy and the proven advantages of communications technology, Enphase Energy makes solar power systems productive, reliable, smart, and safe - increasing the energy harvest of solar panels by up to 25 percent. Our microinverter system is profoundly changing the way solar systems function, and as a result, changing the solar industry itself.

As we continue our exciting growth, we are building teams with highly talented individual contributors and leaders who design, develop, install, and manufacture next generation solar technologies. Our work environment is fast-paced, fun, and full of exciting recent projects.

Description :

Enphase is seeking Technical Support Technician to join our Customer Service Organization to provide on-site support to customers of our Storage and Solar products. This role will be responsible to make sure best in class service is provided to customers by working in close coordination with Engineering, Training, Sales, Customer Service, Product Line Management and Facilities.

Responsibilities

Travel is required to cover the area of responsibilities of our customers.

Service of Enphase (internal) PV and Storage systems in area of the Field Service Technician.

Attend customer sites and update Enphase CS with resolution details.

Perform onsite testing and diagnostics of system performance and behavior

Complete solar maintenance reports and paperwork

Complete microinverter maintenance and update Enlighten monitoring system with changes

Utilize relevant tools such as drills, level, square, tape measure, ladders, etc.





Run conduit, copper pipe, flex, and pull wire

Participate in regular safety trainings

Maintain tool management standards

Respond to customer needs promptly; Provide appropriate customer service

Perform other duties as needed or directed

Commits to O H&S; Standard Safety procedures, above all else on jobsites

Trains new installers on Enphase best practice installations

Detail Oriented, ability to review designs and develop a job specific BOS

Ability to work independently without oversight

Committed to improving processes and efficiency, while maintaining high workmanship standards

Requirements

5+ years' experience specific to electrical installations and service

Commercial or Residential Electrical license required EG A grade

Clean Energy Council accreditation – Desired Enphase will arrange for the training if not held

Valid state driver’s license plus insurable, clean work vehicle/van REQUIRED

Effective communication skills; Presentation skills.

Ability to work/complete/integrate multiple tasks

Ability to learn various skills associated with tool use for a wide array of home improvement activities

Detail oriented, accurate and thorough

Possess positive team spirit and inspire same in co-workers





Possess integrity and ethics

Flexible and adaptable. Ability to manage frequent changes, delays, or unexpected events

Ability to follows instructions; respond to management direction

Exhibit sound and accurate judgment and decision-making abilities

Time management skills.

Knowledge of and observance of safety and security procedures

Proficient in use of Microsoft Word / Excel.

Availability to work outside regular business hours when required

Proficiency in reading and implementing plan sets

Exhibit sound and accurate judgment and decision-making abilities

Time management skills.

Knowledge of and observance of safety and security procedures

Proficient in use of Microsoft Word / Excel.

Availability to work outside regular business hours when required

Proficiency in reading and implementing plan sets

Physical Requirements

Employee must regularly lift and/or move up to 30kg of tools, equipment, etc

Employee must regularly use hands to finger, handle, or feel; and hands and arms to reach

Work on roofs, uneven surfaces, involving heights, tight spaces.

Employee must frequently walk, stand, climb, or balance and stoop, kneel, crouch, or crawl

Position will ascend/descend ladders

Employee must use hand and power tools

Work in high, precarious places; outdoor weather conditions and risk of electrical shock.

Work may require extended work hours to complete assignments and/or reach goals.

Benefits:

Employee Share Plan

Superannuation

Uniform

Fully Maintained work vehicle

Company mobile

#J-18808-Ljbffr

📌 Field Service Technician - Sydney (Port Phillip City)
🏢 Enphase Energy
📍 Port Phillip City