Job Description

Change for Youth Foundation - Newstead QLD

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Join Change for Youth Foundation as a Program Coordinator

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Do you love juggling moving parts, building genuine relationships, and keeping a program humming (with heart)? Join Change for Youth Foundation and help deliver our Empower Youth Program - supporting improved educational outcomes for children and young people living in foster, kinship and residential care.

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About the role

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As our Program Coordinator, you'll work closely with the Program Manager to coordinate the day-to-day delivery of the program. You'll also provide guidance and support to our Learning Support Mentors, helping them succeed and ensuring consistent, trauma-informed and child-focused practice.

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This position is a hands-on coordination role where no two days are the same: you'll be the connector between students, carers, mentors and stakeholders, ensuring sessions run smoothly, communication stays warm and transparent, and the detail is always captured.

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Reporting to: Program Manager

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Roles reporting to you: Learning Support Mentors

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This position is particularly suited to graduates or professionals from youth work, psychology, social sciences, education, law, or community services who are looking to make a meaningful impact through program coordination and stakeholder engagement.

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What you'll be doing

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Maintainweekly communicationwith Learning Support Mentors

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Coordinatescheduling, manage changes, and minimise cancellations

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Identify issues early andescalatewhere needed

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Ensure compliance with program requirements including:

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accuratetimesheets

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appropriate session use and completion ofmake-up sessions

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Provide performance support to mentors, Including:

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training completion

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quality control of session summaries

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adherence to policies,



values and professional conduct

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attendance, communication and trauma-informed language

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Relationship & Stakeholder Management

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Assist in building positive working relationships withfoster carer families, CSOs, foster agencies and teachers;

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Make regular check-in calls and maintain supportive, proactive communication; and

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Record all phone calls and contacts and seek input/escalate to the Program Manager when required.

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Student onboarding & admin that keeps everything running

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Respond to enrolment enquiries and assist with student onboarding

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Support onboarding and processing usingEzi DebitandDocuSign

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Open recent files and maintain accurate records inSmokeballand theCFYF Learners portal/database

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Process applications and issue template letters

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Ensure calls/meetings are recorded in Smokeball and the CFYF Portal

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Collaborate with the General Manager as required on program matters

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Role Requirements

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Excellentverbal and written communicationskills

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Strong administrative and organisational skills with exceptional attention to detail

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Proven ability to manage multiple tasks and priorities effectively

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Confidence using various systems and databases. Experience in Smokeball is highly regarded.

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Understanding oftrauma-informed practiceand child-focused communication

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Knowledge of (or willingness to build knowledge of) thechild protection system

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You are organised, compassionate, and solutions-focused. You can confidently manage competing priorities while building strong relationships with a wide range of stakeholders. Most importantly, you are committed to supporting positive outcomes for children and young people.

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Change for Youth Foundation is committed to ensuring children and young people feel safe, supported, and empowered in their learning journey.

📌 Program Coordinator (Queensland)
🏢 Change for Youth Foundation
📍 Queensland