Home & Living Service Delivery Manager - SIL & Drop-In Services

Oversee the day-to-day operations and service delivery of Supported Independent Living (SIL) homes and Drop-In Services. Responsible for ensuring participant supports are delivered safely, effectively, and in compliance with NDIS Practice Standards. Accountable for participant outcomes, workforce management, Roster of Care (ROC), operational consistency, on-call support, and financial sustainability.

Key responsibilities

Ensure participant goals, rights, and safety are prioritised

Oversee NDIS care plans, incident reports, and documentation

Act as main contact for families and allied health

Ensure consistent person-centered support

Maintain operational consistency and WHS compliance

Oversee staffing, rosters,



and workflow efficiency

Ensure timely escalation of risks and incidents

Manage NDIS reporting including restrictive practices

Implement corrective actions

Maintain structured handover systems and ensure communication across teams

About you

Diploma in Disability or equivalent

Experience in SIL/NDIS services

NDIS Worker Screening Check

WWCC

Driver License

Leadership and workforce management capability

Risk and compliance management expertise

Financial and operational oversight skills

Communication and stakeholder engagement ability

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📌 Home & Living Service Delivery Manager – SIL & Drop-In Services (Hawkesbury Heights)
🏢 The SIL
📍 Hawkesbury Heights