Job Description

The Site Operations Manager runs the day-to-day administrative and operational backbone of the swim school, including rosters, timesheets, customer admin and safety documentation. This role is critical to ensure the swim centre runs smoothly behind the scenes.

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Key responsibilities

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Forecast and build rosters aligned to class demand and teacher availability

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Manage shift changes, backfill, and leave requests

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Identify and report any potential staffing gaps

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Verify daily timesheets for teachers and office staff

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Identify discrepancies and prepare data for payroll

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Manage enrolments, class moves, cancellations, and waitlists

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Handle customer escalations and feedback

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Oversee communications related to class availability and scheduling

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Maintain iClassPro accuracy across student profiles and family accounts

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Follow-up late and missed payments

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About you

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Award Classification: Fitness Award - Level 6

📌 Site Operations Manager (Port Macquarie)
🏢 Vicki's Everswim
📍 Port Macquarie