La Trobe Financial in Melbourne is seeking a Customer Care Manager to lead and develop the Customer Care function, overseeing a team responsible for inbound enquiries and service-related interactions. You will ensure high standards of customer service, operational performance and employee engagement to meet service levels and business objectives.
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You will drive workforce planning, quality standards and customer experience initiatives, building a culture of accountability, care and continuous
📌 Customer Care Leader -- Financial Services (Victoria)
🏢 La Trobe Financial
📍 Victoria
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