FTA Accountants is a dynamic and growing accounting firm committed to delivering exceptional financial services and personalised support to our clients. We pride ourselves on creating a welcoming, professional environment where our team can thrive and develop their careers. Our values centre on integrity, expertise, and client-focused service, making us a trusted partner for businesses across the Sunshine Coast, South Burnett, South West and North Lakes regions.
About the role We are seeking a professional and personable
Receptionist
to join FTA Accountants on a
full-time or part-time basis . Based in our
Maroochydore office , you will be the first point of contact for our clients and visitors, playing a crucial role in creating a positive first impression and ensuring the smooth operation of our practice. This position is integral to our administrative team and directly impacts client satisfaction and the overall efficiency of our office.
Key responsibilities
Greeting and welcoming clients, visitors and delivery personnel with professionalism and warmth
Managing the reception desk, answering and directing phone calls promptly and courteously
Scheduling and confirming client appointments using office management systems
Processing mail, parcels and general office correspondence
Maintaining accurate records and databases related to client enquiries and appointments
Providing administrative support to accounting staff as required
Handling general office duties including filing, photocopying and data entry
Assisting with client onboarding processes and gathering necessary documentation
Maintaining a clean,
professional and organised reception area
Supporting the team with various administrative projects and tasks as needed
What we're looking for
Proven experience working as a Receptionist or in a similar front-of-house administrative role
Excellent communication and interpersonal skills with the ability to remain professional and composed under pressure
Strong organisational abilities and attention to detail
Proficiency in Microsoft Office applications and experience with office management systems or appointment scheduling software
Professional telephone manner and ability to handle multiple calls efficiently
Ability to work independently and as part of a team, with a adaptable and adaptable approach
High level of discretion and ability to maintain confidentiality
Reliable, punctual and committed to delivering excellent customer service
Experience in an accounting or professional services environment is desirable but not essential
What we offer At FTA Accountants, we value our employees and are committed to creating a supportive workplace where you can succeed. We offer:
Competitive salary package commensurate with experience
Opportunities for professional development and skills enhancement
A collaborative and friendly team environment
Flexible working arrangements where possible
Professional growth opportunities within our expanding practice
Access to ongoing training and support
We encourage applications from all candidates and are committed to fostering an inclusive workplace. If you require any adjustments or support during the recruitment process, please don't hesitate to get in touch.