BE THE DIFFERENCE At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important part role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The Chance We have opportunities available within our Long-Term Income Protection teams. Within our team we offer comprehensive training and a genuine opportunity to build a long-term career in Life Insurance Claims.

To do this successfully you will

Proactively manage a portfolio of income protection claims

Provide support to the team through the management of a high volume of income protection claims, processing payments and providing regular status updates to members

Practically apply the policy terms and conditions, analyse medical, financial and other relevant information and engage the appropriate investigation tools to ensure claims are appropriately managed

Ensure that members are paid the appropriate rate and within set timeframes

Engage with appropriate parties such as Senior Assessors or rehabilitation to ensure sustainable return to work outcomes are facilitated and expected recovery times are understood

Successful applications will demonstrate

Insurance experience - Life, General Insurance and/or Workers Comp

Ability to prioritise set tasks





Maintaining quality stakeholder management/relationships

Customer First Approach

Why choose AIA At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

Access our training and development to build on your current skills

Career development through internal mobility opportunities

Work for a business helping millions of Australians and make a difference to someone’s life everyday

Access additional leave days a year to recharge and refresh yourself

Enjoy wonderful Health and Wellbeing initiatives that support you

Work with supportive and inclusive managers

Flexible working arrangement

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.

Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year.

AIA is different. Are you? Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.

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📌 Case Manager - LTIP (Sydney)
🏢 Aia
📍 Sydney