We’re Hireup, delivering disability and aged care support as it should be.

Our story. It started with a family and their challenge to find disability support that worked for them. They needed more, and knew that people with disability could have more independence, choice and control in their lives. The Hireup purpose was born, and now we strive to enable the pursuit of a good life for everyone.

Support as it should be. We’re Hireup and we’ve supported thousands of clients and support workers across Australia. Now, we’re on a mission to ensure that people living with disability and elderly Australians can access the right support for the moments that matter for them. We do this through combining digital tools with the reliability of someone to help when it matters most.

The ask? Our mission sets a recent standard for disability and aged care support, working in a world of transformation whilst delivering reliable services every day. Authenticity, curiosity and tenacity is a must. Resilience will be key. We will live the ‘power of yes’ and push for the best (we might not always get it right!) but we’ll work together to tackle opportunities, hold each other up and be there in the moments that matter to you and our community.

What You’ll Do - Relationship Management Team Lead (Support Coordination)

Locations: Hybrid (Sydney/Melbourne) and Remote (Australia-Based)

As our Support Coordinator Relationship Manager (SCRM) Team Lead, you will serve as the operational engine for Hireup’s Relationship Management function, driving high-value platform adoption and client retention.

You will lead a growing team of Relationship Managers, empowering them to deliver exceptional, high-quality outcomes for Support Coordinators and their clients using the Hireup platform.

Working side-by-side with the National Lead - Relationship Management,



you will initially manage a team of 3 direct reports with plans to scale to 6. You will focus on uplifting team capability, tackling complex escalations, optimising workflows, and driving continuous improvement across Client Services.

Key Responsibilities

- People Leadership &

• Capability Building: Lead, coach, and develop a team of Relationship Managers, fostering a culture of continuous learning, high performance, and accountability.
- Change Management &

- Operational Transformation: Drive operational change and embrace tech-driven ways of working, proactively evaluating team workflows to improve efficiency and adapt to evolving business priorities.
- Strategic Escalation &
- Problem Solving: Serve as the senior escalation point for complex operational and client challenges, bringing self-directed, pragmatic solutions and robust risk management.
- Commercial Performance &
- Data Insights: Monitor, analyse, and report on key team metrics including client retention, platform utilisation, and revenue growth; using data to tell compelling stories and inform operational decisions. Your Background

- Proven Leadership Experience: Demonstrated track record of leading, coaching, and developing high-performing teams, with a clear focus on talent growth and operational delivery.
- Commercial Acumen & Sector Awareness (Bonus): Strategic and data-informed perspective with experience using metrics to drive performance.
- Adaptable & Tech-Enabled Mindset: A forward-thinking, proactive approach to modern,



technology-driven ways of working, with the confidence to leverage digital systems to streamline operations.
- Self-Directed Problem Solver: Action-oriented and resilient, with a habit of bringing structured solutions, business cases, and strategic ideas to challenges rather than just questions.
- Change Management: Proven experience navigating, driving, or implementing change initiatives in dynamic, fast-moving environments with a focus on transformation

Why Should You Join? You’ll have the opportunity to join our story and develop the next chapter of your own. You’ll become a critical part of a purpose-driven team, delivering our mission for people with a disability and elderly Australians. Wherever you fit best within our organisation, our mission will ignite you, and our authentic, united and diverse workplace will help you flourish.

You Will Get

- Opportunities to develop - we are always learning!
- We’re a hybrid organisation, working together in our offices 2 days a week including Thursdays (for hybrid workers)
- Generous leave options including 12 weeks paid parental leave and 7 additional days to help you pursue your ‘good life’ and learning goals
- Allowances to support you in your work set up and professional development
- Wellbeing programs, health and fitness discounts to help you stay happy and healthy at work

Join us in delivering disability and aged care support as it should be Apply now through the button below or please contact Shanice for any enquiries via [email protected] People with lived experience of disability are strongly encouraged to apply.

If there are reasonable adjustments we can make to a recruitment process, role or your work setting to help you shine or you have a preferred method of contact, just let us know via the contact above.

📌 Relationship Management Team Lead (Australia)
🏢 Hireup
📍 Australia