About Us: The Lakes Resort Cairns is a premium 11-hectare tropical resort located in the heart of Cairns North. We provide exceptional resort accommodation and manage both short-term and permanent property rentals within our vibrant complex.

As we continue to grow and streamline our rapid-paced property management division, we are currently seeking two motivated professionals to join our permanent team. We are hiring for two distinct roles: a front-of-house Resort Receptionist to be the welcoming face of the resort, and a backend Reservations Specialist to drive our booking operations.

Role 1: Resort Receptionist

This is a permanent, front-of-house position where you will take ownership of our front-desk operations, manage the guest experience, and coordinate daily resort logistics. You will act as the central hub for the resort, ensuring seamless communication between guests, the reservation team, and our on-the-ground staff.

Key Responsibilities:

- Act as the welcoming first point of contact for all incoming calls, guest check-ins/check-outs, and walk-in inquiries.
- Coordinate daily schedules and dispatch tasks to the housekeeping and maintenance teams using the RMS platform, seamlessly integrating these workflows into all front-end operations.
- Handle on-the-ground guest requests, troubleshoot issues, and elevate the overall guest experience.
- Handle front-end property and letting inquiries, qualifying leads to pass seamlessly to the backend reservations and sales team.
- Manage key logistics and maintain a highly organized, professional reception area.




- Perform general office administration, including email correspondence, ordering supplies, and maintaining front desk equipment.

Role 2: Reservations Specialist

This is a permanent, backend-focused position where you will manage our high-volume booking operations primarily utilizing RMS Cloud. You will work closely with the management and reception teams to ensure all bookings are accurate, payments are reconciled, and guest communications are handled promptly.

Key Responsibilities:

- Process all incoming direct, corporate, and OTA reservations promptly and accurately through RMS Cloud.
- Liaise directly with major Online Travel Agencies (including Trip.com, Booking.com, and Expedia) to manage reservations, resolve channel issues, and optimize our property listings.
- Conduct regular market analysis, comparing our rates against local competitors to ensure we maintain competitive pricing and maximize yield.
- Monitor and manage inventory, rate parity, and promotional loading across all channel partners.
- Process guest deposits, final payments, and refunds, ensuring accurate ledger balancing and compliance with trust accounting workflows.




- Act as the primary point of contact for escalated booking inquiries, group blocks, and long-term letting leads passed on from the reception desk.
- Generate weekly occupancy and arrival reports to assist operational departments with forecasting and resource allocation.
- Maintain accurate guest profiles, ensuring special requests and VIP statuses are clearly communicated to the front-desk team prior to arrival.

General Requirements (Both Roles):

- Previous experience in a reception, guest services, reservations, or operational role within a resort, hotel, or real estate environment.
- Proficiency in property management or operations software (familiarity with RMS Cloud is highly preferred).
- Working knowledge of major Online Travel Agencies (Booking.com, Trip.com, Expedia, etc.) and reservation handling.
- Exceptional communication skills, both written and verbal, with a strong customer service focus.
- A professional presentation and a warm, welcoming demeanor suitable for a premium resort.
- Strong organizational and time-management skills, with the ability to juggle competing tasks efficiently.
- A proactive, hands-on, team-player attitude.

What We Offer:

- Permanent, stable positions within a supportive and collaborative team environment.
- The prospect to work in a beautiful, lush tropical setting in Cairns North.
- Valuable hands-on experience in a premium resort and real estate operation.
- Competitive hourly rate commensurate with your hospitality and RMS experienc

📌 Reservations & Receptions Positions Available (Cairns)
🏢 Sunshine Group Australia
📍 Cairns