We’re seeking a

Level 2 Field Technician

who thrives on variety, enjoys working directly with clients.

This role is a balance of

onsite and remote support , where you’ll resolve technical issues, implement solutions, and contribute to the ongoing improvement of client environments.

You’ll work across modern IT environments including

Microsoft 365, Azure, security platforms, and hybrid infrastructure , while delivering exceptional customer experiences.

What You’ll Do

Provide

onsite and remote technical support

across a diverse client base

Troubleshoot Windows, macOS, and business applications

Administer and support

Microsoft 365 (Exchange, SharePoint, Teams, OneDrive)

Support

Microsoft Azure / Entra ID (Azure AD)

environments and hybrid identity

Implement and manage

Microsoft security solutions

including:

Microsoft Defender for Business / Endpoint

Conditional Access & MFA

Email security & threat protection

Assist with

cloud migrations and modern workplace deployments

Configure and deploy desktops, laptops, and network infrastructure onsite

Support

firewalls, switches, Wi‑Fi, and VPN connectivity

Maintain accurate documentation and ticket records

Work collaboratively with senior engineers and **escalate** when required

Skills & Experience Core Requirements

3+ years’ experience in an MSP or IT support environment

Strong experience with

Microsoft 365 administration and support





Solid understanding of

Azure fundamentals and identity management

Experience with

cloud-first and hybrid environments

Good working knowledge of networking

Hands-on troubleshooting across desktops, servers, and user environments

Security-Focused Experience (Highly Valued)

Endpoint protection and EDR solutions

Email security and anti‑phishing protection

Identity security (MFA, Conditional Access, Zero Trust concepts)

Backup and disaster recovery solutions

Understanding of

cybersecurity best practices for SMB environments

Technical Exposure

Microsoft 365, Azure, Active Directory (on-prem & hybrid)

Windows 10 / 11 environments

Firewalls, routers, and managed switches

Virtualisation platforms (advantageous)

What You’ll Bring

Excellent communication and customer service skills

Strong troubleshooting mindset and attention to detail

Ability to work autonomously and in a team workplace

A passion for learning and staying current with Microsoft technologies

A proactive approach to security and continuous improvement

Valid driver’s licence and willingness to travel to client sites

Why Join Us?

Work with

modern Microsoft cloud and security technologies

Exposure to a wide range of client environments and projects

Clear career progression into

Senior, Cloud, or Security roles

Collaborative, supportive team culture

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📌 Level 2 Field Technician (Sydney)
🏢 LAN Secure
📍 Sydney