JBS Hospitality Group BONCPty LtdT/asTheBank on Collins City, Melbourne VIC Functions / Reception Centre Manager Full-Time Position Salary: $79,000 – $85,000 + Superannuation

JBS Hospitality Group BONCPty LtdT/asTheBank on Collins City, Melbourne VIC Functions / Reception Centre Manager Full-Time Position Salary: $79,000 – $85,000 + Superannuation

About the Role The Bank on Collins is seeking an experienced and motivated Functions / Reception Centre Manager to join our hospitality team in Melbourne.

This is a full-time position responsible for the coordination and delivery of functions and receptions, while also assisting with the day-to-day management and operation of the venue.

The Functions / Reception Centre Manager will be responsible for managing functions from the initial client enquiry and booking through to the successful delivery of each event. The position requires a strong focus on customer service, event coordination, staff supervision and venue operations.

Key Responsibilities

Managing bookings for functions, receptions and events.

Meeting with clients and conducting venue inspections to discuss function requirements, room layouts, set-up options and available services.

Working closely with clients to develop detailed function run sheets, including menus, beverage packages, event timings and service requirements.

Coordinating and hosting functions to ensure events are delivered in accordance with client requirements.

Supervising front-of-house staff during functions to ensure efficient and professional service delivery.





Maintaining consistently high standards of customer service and guest satisfaction.

Managing customer enquiries, feedback and complaints in a professional and timely manner.

Liaising with kitchen and service teams to ensure the smooth operation of functions.

Assisting with staff training, rostering and supervision.

Assisting with venue opening and closing procedures.

Supporting stock control, ordering and inventory management.

Assisting with cash handling and financial control procedures.

Preparing invoices and reconciling function payments and expenditure incurred during events.

Ensuring functions and venue operations comply with workplace health and safety requirements.

Assisting with the overall management and daily operations of the venue.

Undertaking other reasonable duties associated with the successful operation of the functions and hospitality business.

Skills and Experience

Demonstrated experience in functions, events, hospitality or venue management.

Strong knowledge of function and event coordination from booking through to completion.

Excellent customer service and communication skills.





Demonstrated ability to manage client relationships and respond professionally to enquiries, feedback and complaints.

Experience supervising and coordinating front-of-house hospitality staff.

Experience with staff training, rostering and day-to-day team supervision.

Strong organisational and time-management skills, with the ability to manage multiple functions and priorities.

Experience with invoicing, payment reconciliation and basic financial controls.

Knowledge of stock control, ordering and inventory management.

A sound understanding of workplace health and safety requirements within a hospitality workplace.

The ability to work effectively under pressure in a busy functions workplace.

Strong attention to detail and a professional approach to client service.

Qualifications Relevant qualifications in Hospitality Management, Events Management, Business Management or a related discipline would be highly regarded.

Relevant industry experience may also be considered in conjunction with appropriate skills and demonstrated experience.

What We Offer

Full time employment.

Salary of $79,000 – $85,000 plus superannuation, commensurate with skills and experience.

The opportunity to work in an established Melbourne hospitality venue.

A varied role encompassing functions, events, customer service and venue operations.

Location The Bank on Collins Melbourne, Victoria 3000

The Bank on Collins is an Equal Opportunity Employer.

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