Job Type: Permanent position | Full time position

Job Description Job Title : Hostel Manager About the Client : City Groves is a boutique; upmarket student accommodation complex designed as a village style community. The property caters to middle and upper tier student and young skilled residents seeking a safe, secure and luxurious living environment near QUT, RBWH and UQ Herston.

City Groves requires a Hostel Manager to oversee the full operational, administrative and facilities management functions of the accommodation complex. This role is essential to maintaining the high standards expected of a premium student living workplace and requires strong capability in cleaning operations, maintenance coordination and facility compliance, in addition to leadership and guest service responsibilities. Duties and responsibilities will include:

Plans, directs and coordinates the organisation, administration and daily operations of the accommodation complex

Maintains hygiene, safety, cleaning and maintenance standards, ensuring compliance with all regulatory requirements

Oversees cleaning and maintenance schedules, including rooms, common areas, grounds, and building facilities

Supervises, trains and manages staff, ensuring high performance and consistent service delivery

Plans budgets and authorises expenditure, ensuring efficient and cost effective operations

Keeps accurate administrative records, including occupancy, maintenance logs, compliance documentation and financial records





Exercises public relations and marketing responsibilities, promoting the accommodation and maintaining stakeholder relationships

Handles guest enquiries and complaints, ensuring professional resolution and high service standards

Coordinates contractors and trades for repairs, maintenance, safety checks and facility upgrades

Ensures the property remains clean, well maintained and guest ready at all times

Implements operational policies and procedures, including emergency response, WHS compliance and facility management protocols

Skills and Experience: Diploma of Leadership and Management or equivalent industry experience

Minimum 3+ years' experience in a management or leadership role within accommodation, hospitality or facilities based environments

Strong knowledge of cleaning operations, maintenance coordination, WHS compliance and facility standards

Robust leadership, organisational and staff management capability

Excellent communication, interpersonal and stakeholder management skills

Ability to manage guest enquiries and complaints professionally

Strong administrative, record keeping and compliance skills

Effective problem solving and decision making ability

Self motivated, able to work independently and take initiative

Ability to manage multiple priorities and meet operational requirements

Salary : $78,000-$85,000 / year +superannuation

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📌 Hostel Manager (Brisbane)
🏢 365 Talnet
📍 Brisbane