Job Description

North West Disability Services – Richmond NSW

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Lead a destination. Drive growth. Create something extraordinary.

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Secret Garden is a unique hub bringing together beautiful gardens, a thriving plant nursery, retail experiences, venue hire, events, animal experiences and community connection.

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We're looking for a commercially minded leader who can bring all these elements together and take Secret Garden to its next stage of growth.

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If you're passionate about creating exceptional visitor experiences, building high-performing teams and driving business success, this could be the opportunity you've been looking for.

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What's the opportunity?

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As Site Manager, you'll be responsible for the overall leadership, performance and success of Secret Garden.

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You'll lead a team of specialists including the Café Supervisor, Horticulturalist and Maintenance & Animal Care Officer, ensuring each area of the site contributes to an outstanding visitor experience and strong commercial outcomes.

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This role is about seeing the opportunities others don't.

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Growing visitation. Creating new revenue streams. Developing partnerships. Delivering memorable experiences. Building a destination that the local community loves and visitors actively seek out.

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You'll be the person who connects all the moving pieces and turns potential into performance.

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What you'll be doing

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- Driving commercial success across retail, nursery sales, venue hire, events, visitor experiences and hospitality offerings
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- Partner with NWDS operational teams to ensure the site effectively supports participant programs and activities
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- Identifying opportunities for growth, partnerships and new revenue streams
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- Creating exceptional customer and guest experiences across the entire site
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- Leading and developing a team of passionate leaders and specialists
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- Managing budgets, profitability and operational performance
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- Delivering strategic initiatives that strengthen the Secret Garden brand
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- Ensuring the site remains safe,



welcoming and beautifully presented
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- Overseeing contractors, suppliers and key stakeholder relationships
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- Building a culture focused on accountability, innovation and continuous improvement
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- Positioning Secret Garden as a leading destination within the region
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What we're looking for

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- Proven experience leading successful customer-facing businesses, destinations or commercial operations
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- Demonstrated success driving growth, profitability and sustainable commercial performance
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- Extensive experience ensuring cost-effective operations while maintaining exceptional customer experiences
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- Strong business acumen with experience managing budgets, costs and operational performance
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- A track record of identifying opportunities and turning ideas into results
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- Experience leading leaders and developing high-performing teams
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- Strong stakeholder engagement and relationship management skills
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- A passion for creating experiences that attract visitors and keep them coming back
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- A leader who sees possibilities rather than problems
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Why join Secret Garden?

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- Lead one of the most unique visitor destinations in the region
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- Be empowered to shape the future direction of the site
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- Drive real commercial outcomes and measurable growth
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- Lead across retail, nursery, visitor experiences, events and hospitality
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- Work with a passionate team who genuinely care about what they do
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- Make a meaningful contribution to a purpose-driven organisation
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- Bring cutting-edge ideas to life
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- Create something people genuinely love to visit
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The essentials

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- Full-time position
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- Reporting directly to the CEO
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- Direct leadership of the Café Supervisor, Horticulturalist and Maintenance & Animal Care Officer
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Ready to lead something special?

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We're not looking for someone to simply maintain the status quo.

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We're looking for a leader who can grow a destination, inspire a team, delight visitors and drive commercial success.

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If you're excited by the opportunity to lead a unique venue with enormous potential, we'd love to hear from you.

📌 Site Manager - The Secret Garden (Richmond)
🏢 North West Disability Services
📍 Richmond