Job Description

The Field Engineer is responsible for delivering onsite and remote technical support services to clients across a range of IT infrastructure, end-user computing, and networking environments. This role serves as a key technical representative, ensuring the effective installation, maintenance, troubleshooting, and support of technology solutions while maintaining high levels of customer satisfaction and service excellence.

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Key responsibilities

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Provide technical support for desktops, laptops, servers, network infrastructure, AV/meeting room technologies, kiosks, and other connected devices.

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Install, configure, maintain, and troubleshoot hardware, software, operating systems, peripherals, and networked equipment.

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Perform onsite and remote incident resolution, service requests, preventative maintenance, and system health checks.

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Execute installations, relocations, upgrades, additions, and changes to IT equipment and infrastructure in accordance with client requirements and organisational standards.

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Test, validate, and certify hardware, networks, systems, and approved business applications to ensure operational readiness and compliance.

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Support network and infrastructure environments from both operational and maintenance perspectives, including proactive maintenance activities.

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Manage and resolve technical issues within agreed service level agreements (SLAs),



escalating complex issues where required and ensuring timely follow-through to resolution.

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Maintain accurate service documentation, asset records, and ticket updates in accordance with organisational procedures.

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Build and maintain positive client relationships through effective communication, professionalism, and a customer-focused approach.

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Adhere to workplace health and safety, security, and compliance requirements while performing onsite activities.

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Represent the organisation professionally at all times through conduct, communication, appearance, and service delivery.

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About you

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Technical certification, associate degree, or relevant industry qualifications preferred (e.g., Microsoft, Cisco, CompTIA, ITIL).

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Minimum 1-2 years' experience in IT support, field services, desktop support, or a related technical role.

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Demonstrated knowledge of Windows operating systems, desktop and laptop hardware, networking fundamentals, and peripheral devices.

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Experience supporting enterprise clients and working within service management frameworks and SLA-driven environments.

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Strong problem-solving, communication, and customer service skills.

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Ability to work independently while managing multiple priorities in a fast-paced environment.

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This role requires a proactive, customer-oriented skilled who can diagnose and resolve technical issues efficiently while delivering an exceptional support experience to end users and stakeholders.

📌 Technical Field Engineer/Baseline) (New South Wales)
🏢 Unisys
📍 New South Wales