Job Description

Call centre (hotline) workers required – NSW Government department – ASAP start until 30th November 2026. 9.5 hours per day, 6 days per week. $37.50 - $40 per hour + super (plus applicable OT)

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Hotline Crew

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Call centre (hotline) workers required – NSW Government department – ASAP start until 30th November 2026. 9.5 hours per day, 6 days per week. $37.50 - $40 per hour + super (plus applicable OT)

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Key Accountabilities of the Role

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- Maintain currency with hotline scripts and response information.
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- Communicate with community members and record conversations and other actions.
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- Enter quality data into response data systems, including hotline event logs.
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- Identify and report issues that may impact the response, including WHS incidents.
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- Report progress to the Hotline Team Leader.
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Key Challenges of the Role

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- Fast-paced and demanding environment.
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- Managing high volumes of enquiries from the public.
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- Delivering accurate information during emergency response situations.
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Selection criteria

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- Experience relevant to the role, including community engagement, customer service or similar.
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- Broad knowledge of NSW agriculture and associated industries and stakeholders.
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- Highly developed communication, interpersonal, conflict resolution and negotiation skills.
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- Ability to deliver public information outputs in a stressful and changing workplace in line with government communication policies.
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📌 Call Centre Operator (Orange)
🏢 Total Resource Solutions
📍 Orange