About the Role Excellent opportunity for an experienced trainer or pharmacy professional seeking a new challenge to join our Victorian team based in Abbotsford. As a Training Consultant, you will deliver remote and on-site training and support the onboarding of customers using our pharmacy and retail solutions. This is a hands‑on role that combines training delivery and customer onboarding, guiding customers from pre‑installation through to go‑live and beyond. About You You have a background in training or pharmacy and enjoy delivering engaging training and supporting customers. You are a confident communicator with strong presentation and interpersonal skills, able to translate software functionality into practical customer outcomes. You thrive in a varied, fast-paced environment and can manage multiple priorities. What you'll do Deliver remote and on-site training tailored to customer workflows Support end-to-end customer onboarding, including pre-installation and post go-live follow-up Undertake pre-installation readiness activities and validate customer requirements Coordinate onboarding and installation activities with internal teams (Service Delivery, Technical Consultants, Sales) Develop and enhance training content (checklists, documentation, web help and videos)



to support continuous improvement Provide post-installation support to reinforce training outcomes Contribute to continuous improvement across training delivery and customer experience Essential Experience Required Experience with Fred pharmacy software (or similar systems) Training delivery experience or pharmacy qualification/background Experience delivering both remote and in office training Strong stakeholder engagement and communication skills Ability to manage multiple customers, projects, and competing priorities High attention to detail and strong organisational skills Certificate IV in Training and Assessment Experience in customer onboarding or implementation projects Exposure to retail or pharmacy operations at store and head office level Experience developing training materials (documentation, videos, digital learning resources) Other Requirements Flexibility to work after hours during installations and occasional weekends About Us Fred IT, part of Telstra Health, is Australia's largest dedicated provider of IT solutions to the pharmacy industry. We deliver end-to-end technology solutions across pharmacy and broader healthcare settings. Learn more at www.fred.com.au. Enjoy hybrid working Grow your skills with LinkedIn Learning Be recognised and rewarded through our Fred Star program - celebrate achievements and enjoy exclusive retail discounts, plus save up to 30% on a range of Telstra services 16 weeks paid, gender-equal parental leave with a flexible 'do it your way' approach Free 24/7 professional wellbeing support for you and your family

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📌 Pharmacy Software Training Consultant (Port Phillip City)
🏢 fred
📍 Port Phillip City