Jetstar is seeking a Senior Customer Advocacy Specialist in Melbourne, Victoria to resolve our most complex customer complaints with empathy and professionalism. You’ll lead investigations, coordinate with internal teams and external bodies, and prepare documentation for hearings where needed. You’ll bring proven experience managing escalated disputes, solid written and verbal communication, and hands-on use of case management systems like Salesforce to deliver fair, balanced outcomes for our
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📌 Senior Customer Advocacy Lead - Complex Disputes (Port Phillip City)
🏢 Jetstar
📍 Port Phillip City
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