Operations & Administration Support Specialist The Opportunity

An exciting chance has arisen for an

Operations & Administration Support Specialist

to join a national Resolutions, Recoveries & Disputes team.

Supporting a high-performing practice that acts for banks and financial institutions, you will play a key role in ensuring matters are opened, managed and progressed efficiently. Working across a variety of operational and administrative functions, you will assist with workflow coordination, matter management, client requests, reporting and document processing while supporting legal teams nationally.

About the Firm Our client is a national legal services organisation that combines legal expertise, technology and operational excellence to deliver streamlined solutions for enterprise clients across Australia.

With a strong focus on innovation and process improvement, the business manages complex, high-volume matters in a fast-paced environment. The organisation is known for its collaborative culture, commitment to professional development and investment in technology-driven legal service delivery.

About the Role As an Operations & Administration Support Specialist, you will:

Monitor and manage team inboxes, distributing instructions and responding to queries and requests

Review and respond to client administrative enquiries

Conduct conflict searches and open new matters across multiple systems

Maintain file management systems, portals and matter records

Monitor process server updates and maintain portal information

Process bulk notice instructions and prepare associated documentation

Conduct title searches and quality-check information





Generate and collate documents for service and post

Run daily reports and complete data reconciliation tasks

Assist with daily, weekly and monthly reporting requirements

Manage service and postal records

Undertake e-filing of court documents

Attend physical settlements as required

Provide general operational and administrative support to the wider team

About You You will ideally have:

Previous administration, legal administration or operations support experience

Solid organisational skills and the ability to manage competing priorities

Excellent attention to detail and commitment to accuracy

A proactive and solutions-focused approach

Solid communication and stakeholder management skills

The ability to work effectively within a high-volume environment

Experience using Microsoft Office, particularly Excel

The ability to meet deadlines and work efficiently under pressure

A positive attitude and willingness to learn

Experience within legal, financial services or professional environments will be highly regarded

Why Join?

Join a national team supporting major financial institution clients

Work in a fast-paced and technology-enabled environment

Exposure to complex, high-volume matters and operations

Genuine career progression and development opportunities

Flexible and hybrid working arrangements

Generous parental leave benefits

Study assistance and ongoing learning support

Employee assistance program

Annual wellbeing initiatives and health programs

Daily breakfast and corporate discounts

Regular social, sporting and team events

Collaborative and supportive team culture with a strong focus on employee wellbeing and success

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📌 Operations & Administration Support Specialist (Sydney)
🏢 empire group
📍 Sydney