Hamilton Elevators NSW is a specialised lift company experiencing solid growth across our business in NSW & ACT. We are currently seeking an experienced customer service administrator to join our expanding team.

About the Role As a customer service administrator, you will be responsible for overseeing day-to-day administrative & scheduling tasks to support efficient workflow management across the business.

Your Responsibilities will include:

Managing incoming calls / emails & directing enquiries to the appropriate teams

Scheduling & coordinating service jobs and inspections with clients & technicians

Monitoring maintenance schedules & ensuring jobs are allocated correctly and that tasks are completed on schedule

Managing third-party customer portals and uploading documents as required

Sending out job reports to our customers as required





Supporting cross-functional teams with ad hoc administrative tasks

Support with SIM card management & stock allocation

Assisting with timesheets for field staff

About You To succeed in this role, you will have:

Previous experience in a customer service, office administration, coordination or scheduling

Excellent organisational & multitasking abilities

Comfortable using computers & administrative systems

Experience using Simpro or similar service management software

Confidence speaking with clients and internal team members

Ability to work independently & take initiative in a fast-paced office environment

A willingness to learn & support a growing business

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📌 Customer Service Administrator (Sydney)
🏢 Hamilton Elevators
📍 Sydney