Head of Multicultural Child & Family Program

Head of Multicultural Child and Family Program

Bankstown, Sydney| Senior LeadershipRole

About Role

SSI isseekingan experienced and values-driven leader to lead ourMulticultural Child and Family Program (MCFP), a nationally recognised service supporting children, youngpeopleand families from culturally and linguistically diverse backgrounds.

Reporting to the General Manager, you will provide strategic and operational leadership across permanency support, familypreservationand humanitarian programs, leading a team of senior leaders while shaping the future of culturally responsive child and family services in NSW,VICand QLD.

Key Responsibilities

Strategic Leadership & Program Direction

- Lead theprogramdirection, growth and sustainability of SSI's Multicultural Child and Family Program, ensuring services deliver meaningful outcomes for children, youngpeopleand families from culturally and linguistically diverse communities.
- Identifyopportunities for service innovation, diversification and expansion whilemaintaininga strong focus on quality,impactand client outcomes.

Operational Excellence & Service Quality

- Provide executive oversight of program operations, ensuring services are delivered safely, effectively andin accordance withcontractual, legislative and accreditation requirements.
- Drive continuous improvement, service excellence and evidence-informed decision making across all program streams.
- Foster a culture of accountability, learning and performance that supports exceptional outcomes for children and families.

Leadership & Workforce Capability

- Lead,coachand develop a high-performing leadership team, building capability,engagementand succession across the program.
- Create an inclusive and psychologically safe culture that reflects SSI's values and commitment to child safety.

Stakeholder Engagement & Sector Influence

- Build andmaintainstrategic relationships with government agencies, sector partners, peak bodies, communityorganisationsand research institutions.
- Hold accountability for program budgets, financial performance,



resourceallocationand long-term sustainability.
- Ensure robust governance, risk management,complianceand reporting frameworks are embedded across the program.

Cultural Practice & Child Safe Leadership

- Champion culturally responsive practice and ensure programs are designed and delivered in ways that recognise and value the diversity of children, youngpeopleand families.
- Lead SSI's commitment to child-safe organisations by embedding strong safeguarding,qualityand compliance practices across all services.

About You

You are an accomplishedseniorleader withsignificant experiencein child, family,communityor human services. You bring strong stakeholder management, commercial and operational leadership capability, and have successfully led teams through growth,reformor organisational change.

Most importantly, you are a team-oriented and authentic leader who can bring people on a journey, build trustedrelationshipsand drive meaningful impact for children and families.

- Demonstrated senior executive or substantial leadership experience within child and family services, community services, humanservicesor a related sector.
- Extensive knowledge of child and family service systemsincluding out-of-home-care, safeguarding requirements and contemporary practice approaches.
- Exceptional relationship management skills withdemonstratedsuccess engaging government agencies, funding bodies, communityorganisationsand sector stakeholders.
- Demonstrated experience managing significant budgets, financialperformanceand organisational risk.
- Commitment to SSI's values of Respect,Accountabilityand Inclusion.
- Outstanding communication and interpersonal skills, with the ability to inspire,



influence and bring people through change.

About SSI

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, youngpeopleand families; people living with disability; and asylum seekers,refugeesand migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

Why Join SSI?

Join an organisation committed to equity, inclusion and creating opportunities for people and communities to reach their full potential.You'llhave the opportunity to influence sector reform, shape future service models and lead programs that make a lasting difference in the lives of children, youngpeopleand families.

About our Recruitment Process

SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people’s safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment. All staff who work on, support, or manage Queensland child-related work must hold a Blue Card, even if they are not based in Queensland.

Our commitment to Diversity

SSI strives to an inclusive workplace for all people. We recognise that weoperatein a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans,refugeesand people with disability.

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📌 Head of Multicultural Child & Family Program (Bankstown)
🏢 Ssi
📍 Bankstown